Sr. IT Support Specialist

Core Values: All employees of South County Fire are expected to hold themselves accountable for upholding and demonstrating our core values at all times: Integrity Humility Compassion Family and Trust.

Summary: The Sr. IT Support Specialist provides in-person and remote technology support for more than 400 South County Fire employees100 department vehicles elected officials and 18 fire department locations. This role acts as an escalation point for helpdesk requests and helps with system stability and resolving simple and complex technical issues. The role is also responsible for endpoint management tasks such as patch management mobile device management and image management and deployment.

Supervisor Responsibilities: None.

Essential Job Duties and Responsibilities:

• MDM platform management for all department owned tablets and phones
• Responsible for creating modifying and maintaining device images
• Endpoint management and automation
• Assists in the maintenance of IP Based Fire Station Alerting system at all Fire Stations
• Responsible for learning and being able to support existing and future software and hardware implemented at South County Fire
• Performs root cause analysis of reported and discovered issues and implements fixes or escalates appropriately
• Shared 24/7 on call rotation for high priority requests
• Shared evening board meeting support coverage. Requires onsite support on scheduled basis after hours
• Stays current on best practices and makes recommendations to the IT Manager for potential improvements to current systems
• Aids in the overall operation of the information technology function of South County Fire.
• Provides primary and escalated end user support of all systems hardware and software via tickets text messages email and phone
• Ensures that privacy and security best practices are implemented and adhered to
• Proactively works to prevent security breaches or any other risk to the RFAs IT
• Support of vehicle based mobile computers modems and other connected devices
• End user account creation and management
• Process improvements documentation and training to other technical staff and end users on new and improved processes
• Travels to on-site locations to troubleshoot issues not able to be resolved remotely.
• Performs other duties as required or assigned

Qualifications:

Knowledge Of:

• MDM Technology management (highly desirable)
• Windows Deployment Services and computer image management (highly desirable)
• Windows desktop management
• Apple mobile device management and support
• Basic knowledge of Windows Server including group policy and active directory
• Microsoft Office 365 Administration
• Experience supporting Microsoft products such as Office 365 Teams and SharePoint
• Basic IP Networking knowledge including remote connectivity solutions such as VPN

Skills and Ability To:

• Communicate effectively in oral and written form
• Interact professionally with various levels of employees officials and vendors
• Maintain absolute confidentiality of all sensitive files and materials accessed discussed or observed while in performing the position duties
• Use independent judgement and initiative in developing solutions to problems
• Ability to prioritize multiple assignments based on priority and timelines
• Works effectively under pressure and with frequent interruptions
• Able to work independently with minimal supervision
• Able to work effectively with a team

Education and Experience:

• High school graduate/GED or equivalent
• 4-6 years of experience with IT systems support
• Proficiency in Microsoft Windows and the full suite of Microsoft applications
• Proficiency in Office 365 administration including Teams and SharePoint
• Or an equivalent combination of education and experience that will provide the necessary knowledge skills and abilities to successfully perform the essential functions of the job

Licenses Certifications & Other Requirements:

Working Conditions:While a large percentage of time is spent in an office setting the employee may drive to stations and other local areas to pick-up/deliver supplies. There will also be occasions of working outside sometimes in inclement weather to access vehicles and other equipment outside. The employee may be required to work occasional evenings and weekends as necessary. The employee will be required to share responsibility of onsite presence and support during after hour board meetings (usually Tuesday nights) this will be scheduled in advance.

The statements contained herein reflect general details as necessary to describe the principal functions of this job the level of knowledge and skill typically required and the scope of responsibility but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas to cover absences or relief to equalize peak work periods or otherwise to balance the workload. Furthermore they do not establish a contract for employment and are subject to change at the discretion of theemployer.

South County Fire is committed to the full inclusion of all qualified individuals. As part of this commitment South County Fire will ensure that reasonable accommodations are provided upon request to persons with disabilities. If reasonable accommodations are needed to participate in the application interview or testing process please contact the HR Manager at