Sr. Director, Patient Support Services, Asundexian

At Bayer were visionaries driven to solve the worlds toughest challenges and striving for a world where Health for all Hunger for none is no longer a dream but a real possibility. Were doing it with energy curiosity and sheer dedication always learning from unique perspectives of those around us expanding our thinking growing our capabilities and redefining impossible. There are so many reasons to join us. If youre hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference theres only one choice.

Sr. Director Patient Support Services Asundexian

Bayer Pharmaceuticals is committed to delivering on its mission of Health for All Hunger for None by advancing a portfolio of innovative treatments. As we advance our operating model towards Dynamic Shared Ownership with an even stronger focus on customer-oriented and mission-based work the goal of the Field Operations Strategy function is to shape and advance our ways of working between the Customer Engagement (field teams) and Product Squads (brand teams) and enabling partners with the objective to ensure that Customer Engagement teams are enabled through customer-centric content programs and capabilities.

Patient Support Services is a critical and evolving capability that helps patients overcome barriers across the treatment journey from prescription through therapy initiation and ongoing adherence. Given the complexity of access affordability payer requirements and fulfillment many patients face delays or never start therapy after a prescription is written.

The Senior Director Patient Support Services is a strategic leader responsible for defining and advancing the vision design implementation management and evaluation of comprehensive patient support programs across the Bayer portfolio with a particular focus on programs supporting patients in secondary stroke prevention. The role is centered on improving access and adherence by creating a simpler more seamless patient and customer experience.

The Senior Director will serve as a strategic business partner to Market Access Commercial Finance Customer Engagement Legal Compliance Analytics Learning & Development and other internal and external stakeholders by providing subject matter expertise in patient access affordability hub operations vendor management retail pharmacy dynamics and compliant patient support program design that is scalable and tailored to the needs of the patients.

The Senior Director will leverage market payer provider patient competitive legislative and regulatory insights to drive innovation and operational excellence to ensure that patients continuously face minimal barriers to initiating and staying on therapy.

Key Responsibilities

Strategy & Program Leadership

Lead the strategy development implementation operations and continuous improvement of patient support services including hub services copay assistance affordability programs adherence resources and patient access solutions that are aligned with brand outcomes.

Lead the design launch and lifecycle management of a scalable patient-centric service model that continuously supports needs of patients in a complex and evolving payer and regulatory marketplace.

Lead mentor and develop internal and external patient access teams fostering a performance driven collaborative accountable compliant and patient-centered culture.

Operational Excellence

Build manage and continuously improve the PSS technology and data infrastructure including hub partner platforms CRM systems and customer engagement tools.

Establish monitor and report comprehensive operating metrics for patient support proactively providing strategic insights and recommendations to the Product Squad.

Manage vendor and partner relationships including SLA oversight performance reviews and contract management in partnership with Procurement and Legal.

Cross-Functional Collaboration

Partner closely with Market Access Commercial Finance Customer Engagement Legal Compliance Analytics Learning & Development and other internal and external stakeholders to align patient support offerings that support and accelerate impact on brand outcomes.

Work with Legal and Compliance to ensure all patient-facing programs adhere to applicable laws including OIG guidance Anti-Kickback Statute HIPAA PDMA and relevant state regulations.

Patient Experience & Insights

Champion the voice of the patient in all program design decisions leveraging patient journey research real-world feedback and behavioral insights.

Drive initiatives to reduce therapy abandonment and improve medication adherence and persistency through targeted interventions and personalized support.

Governance Compliance & Reporting

Maintain robust program governance with documented SOPs audit trails and quality controls for all patient-facing services.

Serve as the primary executive sponsor for compliance reviews and audits related to patient support programs.

Prepare and present regular updates to executive leadership on program performance strategic initiatives risks and investment needs proactively sharing strategic insights and program recommendations.

Qualifications

Bachelors degree required and advanced degree preferred.

10 years of progressive experience in the pharmaceutical biotech or healthcare industry with a minimum of 7 years direct experience in patient support services hub operations market access or commercial operations functions.

Strong understanding of US market access landscape and nuances of retail pharmacy dynamics.

Exceptional strategic thinking executive communication and presentation skills.

Excellent stakeholder management and ability to influence and align stakeholders across Market Access Commercial Legal and external partners without direct reporting authority.

Demonstrated success in designing and scaling patient access and support programs across multiple product launches or therapeutic areas.

Demonstrated digital and AI fluency with the ability to leverage AI-enabled tools and data-driven insights to enhance patient support operations improve patient experience and drive efficient compliant decision-making.

Proven track record of managing large vendor/hub partnerships and complex multi-stakeholder operational environments.

Expertise in patient access program design including copay programs PAPs bridge therapy and hub service models.

Strong working knowledge of regulatory and compliance frameworks governing manufacturer patient programs (OIG AKS HIPAA CMS reporting).

Travel Requirements

Up to 30% travel for cross-functional meetings vendor site visits field team engagement and industry

Employees can expect to be paid a salary between $220240.00 - $330360.00. Additional compensation may include a bonus or commission (if relevant). Additional benefits include health care vision dental retirement PTO sick leave etc.

This salary range is merely an estimate and may vary based on an applicants location market data/ranges an applicants skills and prior relevant experience certain degrees and certifications and other relevant factors.

This posting will be available for application until at least 8/28/2026.

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