Sr. Customer Solutions Manager, HiTech

AWS Global Sales drives adoption of the AWS cloud worldwide enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service unmatched technology and committed support. We dive deep to understand each customers unique challenges then craft innovative solutions that accelerate their success. This customer-first approach is how we built the worlds most adopted cloud. Join us and help us grow.
AWS is seeking a Customer Solutions Manager (CSM) to help customers realize sustained business value by accelerating their customer transformation journey. The successful candidate will help the customer design and rapidly execute strategic migrations to the AWS cloud and build modern cloud native solutions that fulfil their highest ambitions. You will work backwards from customer objectives utilize AWS best practices developed over thousands of engagements and design and execute an end-to-end frictionless cloud adoption experience. Your customers capture the full potential of AWS industry-leading solutions. As a CSM you are a thought leader with a strategic business mindset. You use your technical acumen program management organizational change management and communication skills to problem solve challenge the status quo and align a broad range of multidisciplinary teams including sales solution architecture enterprise support product development professional services and partners.
You will earn trust across the customers organization identify strategic opportunities uncover cloud use cases establish roadmaps and actionable program plans capture success criteria orchestrate advanced technical architectures and establish programmatic governance. You own and drive execution excellence for the end-to-end customer cloud journey (e.g. technical operational organizational and educational) that span IT teams executives and business units.
At AWS we value critical thinking self-motivation and thrive in ambiguous entrepreneurial environments. You will pay attention to detail but think big on behalf of our customers. As a CSM you have a business outcome mindset broad technical background and a driven problem-solver. You are a team player use data to make decisions express yourself thoughtfully verbally and in writing and are passionate about delivering Earths most customer-centric experiences.
At AWS we embrace our differences. We are committed to furthering our culture of diversity equity and inclusion. We have 10 employee-led affinity groups reaching 40000 employees in over 190 chapters globally. Amazons culture of inclusion is reinforced within our 16 Leadership Principles which remind team members to seek diverse perspectives learn and be curious and earn trust.

The successful candidate will:

Contributes to business and technical discussions and asks relevant questions to uncover dependencies.
Working knowledge in multiple relevant technology domain areas (e.g. compute hardware network software big data security etc.). Has some experience and/or deeper understanding in at least one technology area.
Considers the larger picture (e.g. efficiency availability operability scalability risks business goals customer experience etc.). Able to balance customer needs with engineering teams both of whom have to build maintain and extend features for the life of the solution. Incorporates these requirements into recommendations.
Can convey detailed technical knowledge (verbally in writing and via diagram) to both internal and external teams.
Ability to actively participate in customer technical discussions and provide guidance on best practice.
Sees patterns; makes connections to improve program/process efficiency. Knows what solutions exist elsewhere and how they can be connected.
Has an understanding of relevant of services and/or products or similar industry technology.

About the team
Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.




- 7 years of leading large-scale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion experience
- 4 years of customer-facing work engaging with customer executives technologists or partners to solve business problems with advanced technologies experience
- Bachelors degree in science technology engineering math business or equivalent
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
- Travel up to 30% of the time

- 2 years of professional work experience or experience with AWS services or other cloud offerings
- Experience with problem solving and disruptive innovation developing technology programs and working across customer organizations
- Experience implementing cloud services including migrations and modernization projects or equivalent
- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure or experience driving collaborative projects from conception to delivery

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at NY New York - 169000.00 - 228600.00 USD annually