Sportsbook Ticket Writer (Part Time

Writes tickets and processes cash winning tickets
Handles customer questions and disputes
Counts cash at the beginning and end of each shift
Ensure all customers whether regular or infrequent are made to feel welcome at all times
Carry out engaging conversations and provide friendly service to customers
Show patience with customers who do not wager regularly; take the time to explain how wagering works
Committed to working in a compliant environment in the Sportsbook at all times and adhere to Gaming Control Board reporting requirements
Calls for MTL support when writing bets requiring MTL paperwork
Adhere to Uniform Policy and ensures good standard of personal presentation at all times
Anticipate and act on the needs of the customer seek and respond to feedback
Ensure all issues affecting customer experience in the sports book are reported promptly
Undertake additional tasks contributing to the operations of the sports book as requested

Must be at least 21 years of age
Genuinely interested in working with and helping customers
Excellent communication skills
Prefer working as part of a team
Well-presented polite tactful and friendly
Resolve complaints and difficult situations in a calm and patient manner
Enjoy promoting products and services confidently
Gather and act on customer feedback effectively
Prioritize quick effective speed of service
High standards initiative pro-activity and professionalism
Flexible to perform different tasks and follow procedures correctly

Must be at least 21 years of age
Must be able to obtain a Virginia Gaming License
Genuinely interested in working with and helping customers
Excellent communication skills
Prefer working as part of a team
Well-presented polite tactful and friendly
Resolve complaints and difficult situations in a calm and patient manner
Enjoy promoting products and services confidently
Gather and act on customer feedback effectively
Prioritize quick effective speed of service
High standards initiative pro-activity and professionalism
Flexible to perform different tasks and follow procedures correctly
Full of drive and enthusiasm for your own development

Wage: $16.00 an hour