Desktop Network Support Infrastructure Specialist
Job Location:
Houston, MS - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Responsible for all tactical aspects of delivering Regional Field IT Support services for Business Units within a Region as it relates to supporting laboratory operations.
Responsibilities
- Support Tier -2 Field IT support voice communications data networking desktop LIS/BIS equipment imaging systems facility systems security administration and asset management
- Troubleshoot and resolve all service center tickets routed to your Assignment Group
- Perform IMAC all systems as applicable
- Perform maintenance patches and updates to all systems in a timely manner
- Maintain up to date knowledge and skills related to changing technology and services provided by Field IT Support
- Provide clear regular submissions of Management Reports and Metrics that document performance against SLAs via standard products
- Contribute to team and Quest specific short mid and long term goals
- Assist in inventory management
- Assist in coordination of asset disposal for Quest Diagnostics Workstation machines and peripherals
- Ensure that the Quest Diagnostics Information Technology Asset Management policies are enforced at the Business Unit
Qualifications
Physical and Mental Requirements:
Ability to routinely lift 40 lbs; walk long distances; stand and bend in tight spaces; drive short and long distances. maintain composure under pressure; adapts to change; ability to grasp information quickly.
Knowledge:
Entry level understanding of skill area progressing to application of knowledge attained through education certifications or other related experience such as on the job training
Skills:
Solving problems MS office programs Problem Management Time Management Organizational Skills proficiency in verbal and written communications strong commitment to customer and employee satisfaction ability to work with customers both internal and external
Education
- Associates Degree CompTIA A (Preferred)
Work Requirements
- Travel Required
Required Experience:
IC
About Company
Quest Diagnostics (NYSE: DGX) empowers people to take action to improve health outcomes. Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors and improve health care mana ... View more
