Dematic is looking for a talented Software Support Engineer to provide remote second level customer support with Dematics Customer Service team. The work schedule for this opening is rotating 12-hour day shifts four days on and four days off. The employee will work closely with customers first level technicians and software/technical engineers to resolve customer issues. The employee may participate in emergency situations requiring on-site support. Ideal candidates will possess knowledge of multiple programming languages operating systems databases and networking.
We offer:
What We Offer:
Career Development
Competitive Compensation and Benefits
Pay transparency
Global Opportunities
Learn More Here: Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
The base pay range for this role is estimated to be$65000 - $140000 at the time of posting. Final compensation will be determined by various factors such as work location education experience knowledge and skills.
Tasks and Qualifications:
What you Will Do in This Role:
Provide technical support to customers via phone email and chat.
Diagnose and troubleshoot software issues
Collaborate with the development team to resolve complex issues
Document and track customer issues and problems.
Assist in the creation of support documentation and knowledge base articles.
Conduct training sessions for customers on software usage.
Travel approximately 5% of the time to different customer locations and Dematic locations in the United States
Participate in an on-call rotation during non-business hours
What We Are Looking For:
Bachelors Degree (Computer Science Software Engineering or related field)
Proven experience in software support or a similar role
Strong problem solving skills and attention to detail.
Excellent communication skills both written and verbal.
Experience with Oracle / MS SQL databases
Experience with Windows operatingsystems
Material handling experience
Experience with Java C C# or Python
Customer Service experience
Required Experience:
IC
Dematic is looking for a talented Software Support Engineer to provide remote second level customer support with Dematics Customer Service team. The work schedule for this opening is rotating 12-hour day shifts four days on and four days off. The employee will work closely with customers first level...
Dematic is looking for a talented Software Support Engineer to provide remote second level customer support with Dematics Customer Service team. The work schedule for this opening is rotating 12-hour day shifts four days on and four days off. The employee will work closely with customers first level technicians and software/technical engineers to resolve customer issues. The employee may participate in emergency situations requiring on-site support. Ideal candidates will possess knowledge of multiple programming languages operating systems databases and networking.
We offer:
What We Offer:
Career Development
Competitive Compensation and Benefits
Pay transparency
Global Opportunities
Learn More Here: Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
The base pay range for this role is estimated to be$65000 - $140000 at the time of posting. Final compensation will be determined by various factors such as work location education experience knowledge and skills.
Tasks and Qualifications:
What you Will Do in This Role:
Provide technical support to customers via phone email and chat.
Diagnose and troubleshoot software issues
Collaborate with the development team to resolve complex issues
Document and track customer issues and problems.
Assist in the creation of support documentation and knowledge base articles.
Conduct training sessions for customers on software usage.
Travel approximately 5% of the time to different customer locations and Dematic locations in the United States
Participate in an on-call rotation during non-business hours
What We Are Looking For:
Bachelors Degree (Computer Science Software Engineering or related field)
Proven experience in software support or a similar role
Strong problem solving skills and attention to detail.
Excellent communication skills both written and verbal.
We are a leading supplier of forklifts and warehouse equipment as well as automation technology and software solutions for the optimization of supply chains.
Job Location:
Monthly Salary:
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