Software Support Analyst

We are looking for a detail-oriented and technically skilled Software Support Analyst to join our team at Meyer Plastics Inc. as we support the software systems and business applications used within our plastics manufacturing and distribution operations.

Job Responsibilities:

• Provide technical support for company software applications and business systems
• Troubleshoot software system and user issues in a timely manner
• Assist employees with ERP CRM inventory and production management systems
• Monitor system performance and escalate complex technical issues when necessary
• Document support requests solutions and troubleshooting procedures
• Collaborate with IT production warehouse and customer service teams
• Train employees on software usage and best practices
• Support software updates testing and implementation projects
• Maintain accurate records of incidents and resolutions in ticketing systems
• Ensure data accuracy security and system reliability

Qualifications:

• Bachelors degree in Information Technology Computer Science or related field preferred
• Previous experience in software support help desk or IT support roles preferred
• Experience in manufacturing or industrial environments is a plus
• Strong troubleshooting and analytical skills
• Excellent communication and customer service abilities
• Familiarity with ERP systems CRM platforms and database management
• Proficiency in Microsoft Office and business software applications
• Ability to work independently and manage multiple priorities

Salary and benefits will be discussed during the interview process. If you are passionate about providing technical assistance troubleshooting software issues and supporting end users in a manufacturing environment we encourage you to apply for this exciting opportunity with Meyer Plastics Inc.

Required Skills:

Problem-solving