Software Development Engineer II, Rufus AI

We are reimagining Amazon Customer journeys with an interactive conversational experience that helps you find answers to anything on Amazon and perform actions on behalf of customers with personalized responses tailored to the customers specific needs. You will be working on critical 2026 goals to scale the conversational chat bot experience to handle wide variety of actions that Amazon customers rely on. We are building foundational technical stacks that will enable teams within Amazon to onboard their customer experiences onto the chatbot.

Key job responsibilities
An SDE II on the Rufus Shopping Agent team works backward from the customer applying the latest advances in AI agents and agentic AI to deliver delightful experiences. They develop deep expertise in both customerfacing business metrics and operational metrics (such as latency and availability partner onboarding friction developer velocity) and they maintain a high standard for launching features that enhance response quality while improving those operational metrics.

They stay current with innovations in the agent space both inside and outside Amazon and translate those insights into tangible value for our customers. With a solid grasp of the endtoend development stack AWS backend services and frontend technologies they collaborate to deliver features from end to end.

A day in the life




- 3 years of non-internship professional software development experience
- 2 years of non-internship design or architecture (design patterns reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language

- 3 years of full software development life cycle including coding standards code reviews source control management build processes testing and operations experience
- Bachelors degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at CA Santa Clara - 165200.00 - 223600.00 USD annually
USA WA Seattle - 143700.00 - 194400.00 USD annually