Software Development Engineer I, Amazon Connect Customer Data & Insights

As part of the AWS Applied AI Solutions organization we have a vision to provide business applications leveraging Amazons unique experience and expertise that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazons real-world experience to build opinionated turnkey solutions. Where customers prefer to buy over build we become their trusted partner with solutions that are no-brainers to buy and easy to use.

Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch Amazon Connect has become an AI leader transforming how organizations of all types interact with their customers.

Are you interested in being part of a team of software engineers tasked with building on an established AWS service that intersect cloud computing Big Data machine learning and customer engagement Do you enjoy the challenge of building and managing innovative services Do you want to make an impact at a global scale Then you should join our team!
Customer Engagement is a growth agent for companies that look to invest in communicating and engaging with their end customers understanding their behaviors and unique interactions and learning how to engage at the right precise moment with the right customer experience. Behind each of these interactions are unique moments that create an opportunity to learn and understand more about who they are and what they want. AWS Customer Engagement services (Amazon Connect Amazon Pinpoint Amazon SES) power over 20 billion customer interactions per day across multiple channels and use cases. We seek to create the most customer centric experiences with highly reliable scalable and secure engagement services that build customer knowledge trust and drive growth.


We are a team that cares about your work-life balance while challenging you and your team to solve problems at AWS scale. You will be part of a strong team in a fast-paced start-up environment where agile development is embraced and innovation is encouraged. You will get support and resources from some of the smartest people in the industry to continue your personal and professional growth. Youll be joining a fun team that prides itself on a great work environment with an inclusive group of people that loves working together towards a common goal and make history in launching a new strategic service in the industry.

Key job responsibilities
You need to be creative responsible and able to dive deep into emerging serverless AWS technologies. You will think about business opportunities operational issues architectural diagrams scalability security and the customer perspective in the course of a single conversation. You have a deep mastery of programming languages distributed microservices serverless computing and performance engineering. Someone who makes the team both productive and fun to work in. Excited to learn from others while bringing your own novel capabilities and perspectives. Our team members thrive in a hands-on environment where everyone actively participates in product definition technical architecture review iterative development code review and operations.
Our customers are innovators and you will have the chance to work with them to understand their challenges and design new offerings. Together well shape not just our own products but the direction of the industry.


About the team
ABOUT AWS:
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity and AmazeCon conferences inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.


- 1 years of non-internship professional software development experience
- Experience programming with at least one software programming language

- Bachelors degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Seattle - 110500.00 - 160000.00 USD annually