Social Worker (Program Coordinator) HHA

The social worker program coordinator (Homemaker/Home Health Aide Program and In-Home Respite Program) is responsible for coordinating non-skilled home care services that support Veterans in the community setting. Additionally the incumbent coordinates in-home respite services that allows unpaid caregivers an opportunity to alleviate strain in their role. The program serves Veterans who are at-risk for institutional placement. These non-skilled services are provided throughout the catchment area of the San Francisco Veterans Health System.

Duties include coordinating services between Veterans and contracted home health agencies who are registered in the Community Care Network. The incumbent manages a caseload of 150 to 200 Veterans. Coordinator duties include but are not limited to maintaining databases completing case-mix assessments submitting both new and renewal authorizations to the Office of Community Care for payment and monitors service delivery via liaison role between Veterans and home care agencies.

Below are the job functions and scopes of practice of this position but not limited to:

• provides leadership direction orientation coaching in-service training staff development and continuing education developing and monitoring staff compliance with practice standards and guidelines on documentation workload data entry ethical practice and service delivery.
• demonstrates the ability to independently conduct a psychosocial assessment with a wide variety of individuals from various socio-economic cultural ethnic educational and other diversified backgrounds.
• possesses knowledge of medical and mental health diagnoses disabilities and treatment procedures (i.e. acute chronic and traumatic injuries/illnesses common medications and side effects and medical terminology) to formulate a treatment plan
• is skilled in a range of specialized interventions and treatment modalities used in specialty treatment programs or with this specialized population who are experiencing a variety of psychiatric medical and social problems to achieve treatment goals. including individual group and or family counseling or psychotherapy and advanced
• provides case management and care coordination to facilitate appropriate delivery of health care services incorporates complex multiple causation in differential diagnosis and treatment of Veterans including making psychosocial and psychiatric diagnoses within approved clinical privileges or scope of practice.

Duty Location: 1001 Sneath Lane San Bruno CA 94066
Work Schedule: Monday to Friday 8:00a to 4:30p or determine by the supervisor.
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
EDRP Authorized: Former EDRP participants ineligible to apply for incentive.Contact the EDRP Coordinator for questions/assistance. Learn more

• You must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Must pass pre-employment physical evaluation
• As a condition of employment for accepting this position you might be required to serve a 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public determining if your employment advances the public interest we may consider:
  • * your performance and conduct;
  • * the needs and interests of the agency;
  • * whether your continued employment would advance organizational goals of the agency or the Government; and
  • * whether your continued employment would advance the efficiency of the Federal service.
  • Upon completion of your trial period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Education. Have a masters degree in social work from a school of social work fully accredited by the Council on Social Work Education (CSWE). Graduates of schools of social work that are in candidacy status do not meet this requirement until the School of Social Work is fully accredited. A doctoral degree in social work may not be substituted for the masters degree in social work. Verification of the degree can be made by going to to verify that the social work degree meets the accreditation standards for a masters of social work.
• Licensure. Persons hired or reassigned to social worker positions in the GS-0185 series in VHA must be licensed or certified by a state to Advanced Practice social work level and must be able to provide Supervision for licensure.
• Physical Requirements. See VA Directive and Handbook 5019 Employee Occupational Health Services.
• English Language Proficiency. Candidates must be proficient in spoken and written English to be appointed as authorized by 38 U.S.C. 7403(f).

GRADE DETERMINATIONS. In addition to the basic requirements for employment the following criteria must be met when determining the grade of candidates.

Social Worker (Program Coordinator) GS-12

• Experience and Education. One year of experience equivalent to the GS-11 grade level. Experience must demonstrate possession of advanced practice skills and judgment demonstrating progressively more professional competency. Candidate may have certification or other post-masters degree training from a nationally recognized professional organization or university that includes a defined curriculum/course of study and internship or equivalent supervised professional experience.
• Licensure/Certification. Individuals assigned as social worker program coordinator must be licensed or certified at the Advanced Practice Level and must be able to provide supervision for licensure.

Demonstrated Knowledge Skills and Abilities (KSA). In addition to the experience above candidates must demonstrate all of the following KSAs:

• Knowledge of program coordination and administration which includes consultation negotiation and monitoring.
• Knowledge and ability to write policies procedures and/or practice guidelines for the program.
• Ability to supervise multidisciplinary staff assigned to the program.
• Skill in organizing work setting priorities meeting multiple deadlines and evaluating assigned program area(s).
• Ability to provide training orientation and guidance within clinical practice.

Assignments. For all assignments above the full performance level the higher-level duties must consist of significant scope complexity (difficulty) and variety and be performed by the incumbent at least 25% of the time. Program coordinators at the GS-12 grade level are administratively responsible for a clinical program providing treatment to Veterans in a major specialty area such as but not limited to: Spinal Cord Injury Homeless Continuum Veteran Program Hospice and Palliative Care Program Suicide Prevention Program Veterans Justice Outreach Caregiver Support Program and Community Nursing Home Program. The program coordinator oversees the daily operation of the program develop policies and procedures for program operation and prepare reports and statistics for facility VISN and national use. They may be responsible for the programs budget developing and monitoring staff compliance with practice standards and guidelines on documentation workload data entry ethical practice and service delivery. The program coordinator provides analysis and evaluation of clinical program data and computerized programs to identify system-wide trends and needs to enhance the quality of service. They may be responsible for or contribute to the programs resource and fiscal management monitoring control points developing the annual budget operating within that budget and accounting for appropriated funds. The program coordinator is administratively responsible for the clinical programming and prepares reports and statistics for facility VISN and national use. They provide leadership direction orientation coaching in-service training staff development and continuing education programs for assigned staff. They initiate and conduct a variety of program or service audits and complete designated clinical practice audits and reports including productivity assessments. They oversee program operations and evaluations identifying areas for improvement gathering relevant data assessing the data developing and implementing ideas for improvement and evaluating efficacy of improvement efforts.

References: See Office of the Chief Human Capital Officer (OCHCO) website for VA specific qualification standards: VA Qualifications Standards - Office of the Chief Human Capital Officer (OCHCO)