Social Service Coordinator Discharge Services Day

Position Function: Under the direction of the Manager of Care Management using the social work process works with patients families staff and outside agencies to address the psychosocial needs of patients and families. These services would include an assessment of patient needs development and implementation of appropriate interventions and a comprehensive discharge plan. All services provided are designed to assist the patient/families in coping with physical social emotional and economic issues related to their illness treatment hospitalization and/or discharge. Post discharge follow-up of the care provided is also an integral part of this position.

Essential Functions and Responsibilities
Unit Based Essential Functions and Responsibilities

Core Values: Service Integrity Compassion
1. Demonstrates service excellence and patient and family centered care by showing respect honesty fairness and a positive attitude toward all customers.
2. Maintains confidentiality.
3. Demonstrates dependability to include attendance and punctuality.
4. Is accountable - takes initiative and ownership of issues.
5. Displays a professional demeanor. Represents hospital in a positive way. Has a compassionate working relationship with patients and families.
6. Assumes personal responsibility for 2-way communication. Communicates and listens effectively with patients families coworkers other departments physicians/providers and community.
7. Supports coworkers initiatives and a patient and family centered philosophy; pitches in; does own part and helps others.
8. Works to continuously improve work environment/processes (Performance Improvement). Demonstrates a patient and family centered focus when considering/developing improvement solutions.
9. Represents willingness/enthusiasm to create embrace and facilitate change.
10. Develops self and others; supports a learning environment; leads by example. Encourages patients and families to give feedback and suggestions for improvement.
11. Develops working relationships critical to the organization including patients families coworkers other departments physicians/providers and community.
12. Encourages others by providing recognition and support.

Technical Excellence
1. Thinks critically; utilizes sound judgment; promptly reports potential risks.
2. Maintains state of art knowledge of area of specialty healthcare trends and practice and populations served.
3. Maintains a level of computer literacy appropriate to their role.
4. Meets and maintains current all unit specific and organizational skills/competencies certifications/licensures as required.
5. Completes hospital-required reviews e.g. HIPAA safety health screening
care concerns and others as assigned.
6. Adheres to National Patient Safety Goals.

Qualifications and Standards

Education: Graduate from an accredited school with a Bachelors of Social Work degree or other related field and with a Masters Degree in Social Work preferred.
Informal Education: As appropriate to maintain current knowledge and skill. Must show evidence of continuing education as related to social work practice skills and/or hospital required in services.

Experience: Experience applying customer service behaviors and communication skills required. A minimum of two years social work practice in health care environment or related field preferred. Must demonstrate knowledge of social work skill sets that include competency in assessment development of discharge plan implementation of that plan and evaluation of services provided. Demonstration of positive interpersonal skills and the knowledge of and ability to relate positively to community agencies is required. Must also demonstrate ability to understand team concept as a member of healthcare team (including physicians allied health professionals and payers) and provide advocacy role on behalf of patients and families. Proficiency in Meditech GroupWise Microsoft Word and other computer application inherent in electronic medical record keeping is required.
Certifications/Licensure: CPR certification required. Professional licensure not required but is encouraged.

Benefits Offered:

• Comprehensive health benefits
• Retirement savings plan
• Paid time off (PTO)
• Education assistance
• Financial education and support including DailyPay
• Expanded Paid Parental Leave

For additional details:Benefits & Incentives WellSpan Careers ()