Social Service Aide 2 Children, Youth & Families

This posting is for current County of Northampton employees. If you are not a current employee please click here to view current employment opportunities.

In order to be considered for this position applicants must successfully submit a completed application prior to the posting deadline. Applications submitted with incomplete or missing education and/or work experience sections will be considered incomplete and will not be reviewed. These applicants will be disqualified from consideration. The attachment of a resume to the application does not fulfill this requirement and will not prevent incomplete applications from being rejected. Education and work experience fields must be completed regardless of the presence of an attached resume.

Once the posting closes all applications will be reviewed. The information provided on the application will be utilized to determine whether or not each applicant meets the Minimum Requirements for this position as noted in the Job Description. We encourage all applicants to provide a comprehensive concise history of their education certification licensing and employment history. Please read the Minimum Requirements thoroughly and then demonstrate that you meet these requirements on your application.

INCLUDE EMPLOYMENT HISTORY PRIOR TO COUNTY EMPLOYMENT AS WELL AS ALL COUNTY EMPLOYMENT.

All applicants who meet Minimum Requirements will then be evaluated on Bargaining Unit Seniority and the position awarded according to the Collective Bargaining Agreement guidelines.

For questions regarding this posting please contact Kimberly Lorenzoni Human Resources Position Specialist or

GENERAL PURPOSE
The Social Service Aide 2 Children Youth & Families position assists caseworkers in providing services to clients including transportation and supervision of family visitation.

SUPERVISION RECEIVED
This position is performed under close supervision of a Caseworker Supervisor.

SUPERVISION EXERCISED
This position does not exercise supervision over other employees.

ESSENTIAL DUTIES OF THE POSITION
Provides transportation and accompanies clients to medical appointments social service organizations placement educational and training facilities and Court hearings as well as visits between placed children and their parents.

Supervises family visitation between parents and children in placement involving the exchange of children from resource/foster parent to biological parent and/or relatives occurring in agency offices family homes or in the community.

Documents and reports client contact observations behavior and activities for case record. Provides information and reports to the assigned caseworker.

Provides childcare for small groups of children while their parents attend parenting classes and appointments at other agencies and/or Court. Ensures basic safety and cleanliness of visitation rooms after visits and as needed. May also provide crisis childcare as needed.

Delivers correspondence from caseworkers to clients and other professionals.

Performs routine office and clerical duties such as oversight and care of child restraint seats maintenance of file systems operation of office equipment (shredding) answering telephones and taking messages.

*An employee assigned to this title shall perform a majority but may not perform all of the duties listed in this job description. Conversely minor level duties performed on the job may not be listed. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar related or a logical assignment to the position.

REQUIRED MINIMUM QUALIFICATIONS

EDUCATION & EXPERIENCE Completion of a high school or general equivalency diploma; AND

At least two (2) years of full-time professional work experience in public contact work in a human services agency which includes at least one (1) year of experience interviewing and obtaining information. Public contact work is defined as work in a human services agency providing social or public health services. Human services program work is defined as public or private programs intended to ameliorate the problems of people who are mentally physically economically culturally socially or developmentally disadvantaged.

OR

Possession of an Associates degree in Sociology Social Welfare Psychology Gerontology Criminal Justice or other related social sciences; AND

Employee assigned to this title will be required to possess and maintain a valid and current motor vehicle operators license. Must have an acceptable driving record.

BACKGROUND INVESTIGATION A post-offer motor vehicle driving record (MVR) will be completed for the successful candidate. Failure to successfully pass the background investigation will be cause for the offer to be rescinded.

KNOWLEDGE SKILLS AND ABILITIES
Knowledge of community resources and services.

Knowledge of the methods and techniques of infant development childcare and/or care of the mentally disabled.

Knowledge of home management concepts including family budgeting meal planning and sound nutrition. Knowledge of selection care and maintenance of clothing and household equipment. Knowledge of personal health sanitation and grooming techniques.

Knowledge of Federal state and County rules regulations policies and procedures.

Knowledge of office practices and procedures.

Ability to recognize family problems and transmit the information to a professional social services worker or supervisor.

Ability to instruct individuals in the activities of daily living and/or the care of infants and children.

Ability to move and correctly install child passenger restraints (car seats).

Ability to effectively use an Outlook calendar for management of daily schedule.

Ability to evaluate and analyze information obtained through interviews general observation reports and records.

Ability to establish and maintain positive working relationships with clients their families agency staff and other community agencies.

Ability to communicate effectively both verbally and in writing.

TOOLS AND EQUIPMENT
Telephone personal computer (including word processing and spreadsheet software) calculator writing implements fax machine copy machine and paper shredder.

PHYSICAL DEMANDS
While performing the duties of this job the employee is frequently required to walk sit talk and hear.

The employee must be able to drive for an extended time. Generally does not exceed two (2) to three (3) hours at a time but is often less than this.

The employee must occasionally lift and/or move up to twenty-five (25) pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the office is moderately quiet. Employee may also work in other environments such as schools private homes etc. These work environments may range from quiet to loud.

SELECTION GUIDELINES
Formal application rating of education and experience interview and reference check as well as job related tests may be required.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.


FLSA STATUS: FLSA NON-EXEMPT (ELIGIBLE FOR OVERTIME)
DESIGNATION: CAREER SERVICE
PAY GRADE: PS/GR27
UNION STATUS: PSSU

Updated September 2026