Site-Based Program Analyst

Position Summary:

• Build and maintain data tracking tools and KPI dashboards to provide visibility into Preventive Maintenance (PM) performance Service Request (SR) management and inventory accuracy across site-based operations
• Translate the Site-Based Service Playbook into structured workflows standard work and execution guides to ensure consistent and scalable service delivery
• Develop and support onboarding frameworks training programs and operational documentation to enable Site-Based Supervisors and teams to execute effectively
• Maintain centralized documentation reporting and process standards to ensure alignment consistency and continuous improvement across the Site-Based Services program

Responsibilities:

• Development and maintenance of KPI tracking tools to support monitoring of PM completion SR closure timelines and inventory accuracy
• Creation and ongoing management of KPI dashboards and reporting tools to support weekly and monthly performance reviews
• Translation of Site-Based Playbook processes into structured workflows standard work and role-based execution guides
• Identification and resolution of gaps between documented processes and actual operational execution
• Development and standardization of site onboarding workflows including system readiness sub-inventory setup and service center configuration
• Creation and maintenance of onboarding frameworks readiness checklists and execution timelines for new site implementations
• Design and continuous improvement of onboarding and training programs for Site Support Specialists including structured ramp plans and role-based training paths
• Maintenance of a centralized knowledge library including SOPs work instructions and process maps ensuring alignment with operational execution
• Analysis of KPI data and operational trends to identify process improvement opportunities across scheduling PM execution SR management and inventory control
• Recommendation documentation and tracking of continuous improvement initiatives to enhance operational efficiency and consistency
• Support of Site-Based Supervisors through data visibility reporting and standardized process tools enabling effective execution and performance management

Qualifications:

• Technical education or relevant experience (degree preferred but not required)
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office Suite particularly Excel
• Ability to translate complex processes into structured workflows and standard work
• Strong organizational skills and attention to detail
• 25 years of experience in operations analytics service coordination or process improvement functions

Additional / Preferred Qualifications:

• Experience with KPI tracking reporting or dashboard development
• Experience in service operations scheduling or inventory management environments
• Familiarity with process improvement methodologies and standardization practices

Physical & Environmental Requirements:

• Disciplined and highly structured with strong attention to detail
• Ability to work in a process-driven data-focused environment
• Strong organizational and documentation skills
• Ability to collaborate effectively across multiple teams and functions
• Ability to positively interact with all levels of the organization

Time Travel Needed:

• Minimal