Shipping and Receiving Lead

About Zscaler

Zscaler accelerates digital transformation to ensure our customers can be more agile efficient resilient and secure. As an AI-forward enterprise we are constantly pushing the envelope leveraging the worlds largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users devices and applications in any location.

Here impact in your role matters more than title and trust is built on results. We say impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive honest debatewere focused on getting to the best ideas faster. We build high-performing teams that can make an impact quickly and with high quality. To do this we are building a culture of execution centered on customer obsession collaboration ownership and accountability.

We value high-impact high-accountability with a sense of urgency where youre enabled to do your best work and embrace your potential. If youre driven by purpose thrive on solving complex challenges and want to be part of the team thats helping to secure the AI age we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

We are looking for a Shipping and Receiving Lead to join our Facilities and Workplace Operations team at our Santa Clara headquarters. Reporting to the Workplace Experience Sr. Manager in our People & Culture Organization you will own the end-to-end logistical integrity of our campus back-of-house operations while remaining fluid and responsive to the needs of our broader facilities environment.

Grounded in a zero-trust mindset and a commitment to mindful stewardship you will protect corporate assets eliminate lobby clutter and directly support internal neighborhoods through cross-functional excellence. This is a dynamic high-impact role requiring technical precision in logistics compliance enforcement and hands-on flexibility across a 300000 sq ft campus footprint.

What youll do (Role Expectations)

• Oversee daily central mailroom and loading dock operations enforcing digital intake scanning via Envoy and securing high-value technical assets inside badge-restricted cabinets to ensure SOC2 Type II and ISO 27001 compliance
• Manage centralized shipping and receiving operations logging and sorting incoming USPS mail parcels and carrier packages into departmental folders for efficient employee pickup
• Partner cross-functionally with R&D Lab Managers to handle heavy freight execute dock de-trashing conduct damage inspections and enforce strict HazMat isolation protocols
• Provide flexible facilities support across campus including MPR room flips furniture reconfigurations corporate event logistics and internal desk or team office relocations
• Conduct building floor audits to log work orders monitor facility maintenance needs partner with day porters/vendors and coordinate the physical setup of workplace fit-up assets

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: you seamlessly transition between strategic warehouse inventory oversight and rolling up your sleeves for hands-on facilities execution
• You thrive in ambiguity. You are comfortable building the path as you walk it. You view a fast-paced corporate environment with evolving priorities not as a hindrance but as the raw material to build something stable and secure
• You are a problem-solver. You run toward logistical challenges because you are laser-focused on finding solutions knowing that resolving complex spatial and storage friction impacts the entire companys productivity
• You are a high-trust collaborator. You are ambitious for the team not just yourself. You thrive in a direct challenge culture by giving and receiving clear feedbackunderstanding that transparent communication is the fastest path to building mutual trust across cross-functional departments
• You are customer-obsessed. You possess deep empathy for our internal teams visiting clients and external couriers. You anchor your logistics and floor sweeping schedules around their real-world convenience while ensuring campus safety baselines are never compromised

What Were Looking for (Minimum Qualifications)

• Demonstrated curiosity and active exploration of AI tools with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
• 3 years of experience in corporate logistics shipping/receiving operations or facilities support roles
• Full-time on-site presence Monday-Friday in Santa Clara CA with the physical capability to stand/walk for extended periods operate material handling equipment and lift up to 50 lbs
• Proven track record utilizing digital workplace applications mailroom intake portals cloud-based access control interfaces or Integrated Workplace Management Systems
• High adaptability and willingness to execute general building maintenance and facilities support tasks outside of standard shipping duties
• Sound judgment in maintaining visual privacy boundaries protecting PII on asset labels and handling sensitive corporate property

What Will Make You Stand Out (Preferred Qualifications)

• Prior experience working directly within strict information security compliance frameworks such as SOC2 Type II or ISO 27001
• Professional certifications in safe material handling hazard communication or logistics management

#LI-Onsite #LI-RL2

At Zscaler we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages including:

By applying for this role you adhere to applicable laws regulations and Zscaler policies including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race color religion sex (including pregnancy or related medical conditions) age national origin sexual orientation gender identity or expression genetic information disability status protected veteran status or any other characteristic protected by federal state or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal state and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled have long term conditions mental health conditions or sincerely held religious beliefs or who are neurodivergent or require pregnancy-related support.