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SharePoint Analyst
Job Location:
Job Location:
Albany, GA - USA
Hourly Salary:
USD 55 - 70
Hourly Salary:
Posted:
8 September 2026 (19 hours ago)
Posted:
Application Deadline:
6 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
We are currently seeking a SharePoint Analyst who owns the development and advancement of the Call Center Level 2 SharePoint intranet and knowledge base PowerApps by designing and maintaining the site structure coordinating requirements and timelines with partners and organizing content and permissions. Ensures Level 2 staff can quickly access accurate current searchable knowledge and supporting scripts while handling calls.
Job Duties
Garnet River is a full-service information technology company that customizes solutions for its clients. We solve challenges through staff augmentation project-based teams and technical solutions. Our staffing division works as a recruiting arm for companies in the region and across the country. Clients turn to us to help them find professional talent.
Garnet River LLC is an Equal Employment opportunity/Affirmative Action (EEO/AA) employer. Minorities/Female/Disabled/Veteran (M/F/D/V)
Job Duties
- Site design structure and user experience
- Designs builds and maintains the SharePoint intranet and knowledge base PowerApps information architecture navigation and page structure.
- Facilitates stakeholder review cycles and incorporates feedback to improve usability and adoption.
- Maintains an inventory of pages and sections.
- Content management and readiness coordination
- Coordinates content intake and population across contributors.
- Ensures content is organized findable and formatted for efficient use during live calls.
- Tracks and resolves content dependencies and review bottlenecks in partnership with content owners.
- Requirements definition for the SharePoint intranet and knowledge base PowerApps
- Translates call center operational needs into requirements for navigation search behavior and day-to-day usability.
- Defines and documents expectations for connected tooling (for example Power Apps components) including performance user volume accessibility and availability.
- Recommends and supports design decisions that reduce navigation friction and improve findability across support levels.
- Stakeholder management handoffs and dependency tracking
- Coordinates sequencing of work and handoffs across technical partners and internal stakeholders.
- Supports phased migration planning to reduce duplication and clarify where different support-level knowledge should live over time.
- Access controls permissions and operational readiness
- Defines role-based access and editing permissions including admin editor and read-only tiers.
- Identifies escalates and supports resolution of SharePoint permissions and access issues.
- Progress communication and documentation
- Produces walkthrough materials and recordings to support review and onboarding.
- Maintains clear meeting documentation action items and status updates to keep partners aligned and delivery predictable.
- Bachelors Degree.
- 6 years of relevant experience.
- An equivalent combination of advanced education training and experience will be considered.
Garnet River is a full-service information technology company that customizes solutions for its clients. We solve challenges through staff augmentation project-based teams and technical solutions. Our staffing division works as a recruiting arm for companies in the region and across the country. Clients turn to us to help them find professional talent.
Garnet River LLC is an Equal Employment opportunity/Affirmative Action (EEO/AA) employer. Minorities/Female/Disabled/Veteran (M/F/D/V)
Required Experience:
IC
