ServiceNow Senior Developer

The Digital Sector has a career opportunity for a ServiceNow Senior Developer supporting the Global Solutions Management Operations II (GSM-O II) contract at DISA. This contract includes the Operations Sustainment Maintenance Repair and Defense of the Defense Information System Network (DISN) within the DOD Information Network (DODIN) in support of the Defense Information Systems Agency (DISA). It also includes support to other key tasks for DISA including the transformation of DISAs operational mission through innovation and support to DISAs mission partners.

Candidate must be able to be on site at Fort Meade Scott AFB or Hill AFB daily. At a minimum a Secret clearance is required upon the start of employment and within 14 days following the start date the employee must obtain their Security certification.

As Sr. ServiceNow Developer you will perform configuration development support and maintenance of the ServiceNow implementation. Works with external and internal stakeholders to understand propose and deliver digital transformation solutions with emphasis on request fulfillment automated workflows through ServiceNow Service Catalogs and key ITIL processes like Request Incident Problem Change Knowledge and other modules.

Primary Responsibilities

• Support the standup configuration and implementation of ServiceNows ITSM OMT TSM and TSOM modules.
• Create and maintain Forms Reports Views Workflows Groups and Roles
• Create maintain and enhance Dashboards and reporting including scheduled reports
• Create and configure tool integrations with ServiceNow (Elastic Netcool Kafka etc)
• Coordinate and support application and platform upgrades
• Assist with design creation and cataloging of business process flows
• Work with other members of the ServiceNow development team to propose solutions based on business needs and strategies
• Perform the necessary tasks to design and configure ServiceNow functions to meet operational needs
• Support business process re-engineering activities to move ticketing and order management capabilities into ServiceNow
• Identify trends and find patterns in unstructured and semi-structured customer data that can be used to create a more positive customer experience and increase overall network performance
• Interact with the customer to address Systems Engineering technical considerations and associated problems issues or conflicts
• Developing configuring and customizing the ServiceNow platform to fit business requirements.
• Troubleshoot and resolve problems.
• Orchestrate and automate tasks.
• Responsible for the design and build of ServiceNow Applications and integration to other applications and platforms including architecture languages best practices and methodologies in an Agile Scrum environment.
• Provide strong development and project on-track and on-task and collaborate on an ongoing project in both new and enhancements development between engineers developers analyst and other team members.
• Follow maintain and apply documentation best practice policies procedures and process throughout ServiceNow development.
• Collaborate with cross-functional teams to gather input to support ongoing business needs for Service Now configuration implementation and support.
• Review and apply any additional UI/UX requirements from external and internal team and align into ServiceNow development.
• Utilizes available programming methodologies and languages and adhere to coding standards procedures and techniques while contributing to the technical code documentation.
• Support data migration as needed.
• Design and implement solutions following established Configuration Management policies and standards.
• Integrate data from multiple data sources into a unified CMDB ensuring data quality and integrity are maintained.
• Works with and mentors junior developers to guide and coach them throughout each project.

Basic Qualifications

• Requires a US Citizenship.
• Hold and active security certification that meets DOD 8570 IAT level II or higher (i.e. Security)
• Must hold an active DoD Secret clearance.

• Must be able to commute to Scott AFB IL Ft. Meade MD or Ogden UT for full time on-site support

• Bachelors Degree with 8 12 years of relevant experience or masters with 6-10 years of prior relevant experience. Additional years of work experience in lieu of degree is acceptable.
• At least 6 years of experience with the design development and support of technology infrastructure.
• At least 4 years of ServiceNow development.
• Experience with ServiceNow upgrades.
• The qualified candidate shall have excellent customer service skills and the ability to work independently prioritize schedule and complete multiple tasks.
• Ability to multi-task and self-assign work in a fast-paced environment.
• Strong communication skills that enable proactive and effective collaboration with a virtual team including
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• Demonstrate potential and willingness to learn and adapt to rapid changes in technology.
• Willing to assist and train junior developers.

Preferred Qualifications

• ServiceNow Certified Application Developer
• Experience or familiarity with Agile development and testing methodology
• Exposure to ServiceNow applications like Telecommunication Management System (TSM) Telecommunications Network Inventory (TNI) Order Management Telecommunications (OMT) modules etc.

• Experience with JIRA Git and Confluence.

• Understanding of ITIL foundation or ITIL certified.
• AWS cloud and ServiceNow certifications.
• Bachelors degree in a technical field such as System Engineering Computer Science Information Systems Engineering Science Engineering Management or related discipline
• Experience working with large software systems including hardware integration and test.
• Experience working with multi-disciplinary technical development teams.
• Experience using SAFe as the agile development methodology.
• Experience moving from a legacy application to a new application
• Experience applying test automation test-driven development continuous integration and continuous deployment to achieve built-in quality by the team.
• Experience using Kanban to improve flow on support teams.
• Experience with DevOps/DevSecOps and CI/CD implementation.

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The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.