ServiceNow SecOps Tech Lead Developer

Client location: 4101 Charlotte Avenue Nashville Tennessee

Work setup is remote but candidate must be willing and able to frequently travel to the client location (Travel and expenses are paid by the client).
Position is aligned to a Level 9 (Equivalent Grade 9) Systems Integration / Technology Services business unit.

Key business driver is managing production technical support configurations and dashboards for IRM BCM and TPRM applications.
Initial contract duration is 24 weeks and 4 days with a noted notation of may be for chances of extension.
Candidate must have valid work authorization without restrictive stipulations (H1 GC or US Citizens accepted).

TOP HARD SKILLS
ServiceNow Engineering & Scripting (6 years)
ServiceNow Security Incident Response / SecOps (6 years)
Workspace & UI Builder configuration (6 years)

NICE-TO-HAVES
CIS - Policy and Compliance certification
Computer Science background/degree
7 years of overall Industry experience

DISQUALIFIERS
Less than 6 years of dedicated ServiceNow experience.
Inability or unwillingness to travel frequently to the client location.
Lack of experience with Workspace or UI Builder platforms.

Job Description

Title: RM - ITSM(ServiceNow)-POD - SecOps - Tech Lead/Developer (Software Engineering - DevOps Engineer)

Location: Remote (with frequent travel to client location)

Equipment: Client or Supplier provided (Not specified in raw data)

Interview Process: 1-2 Rounds (Standard internal process assumed details not specified)

The ServiceNow Security Operations (SecOps) Tech Lead/Developer joins a high-performing systems integration team focused on delivering enterprise-level solutions. The mission of this team is to manage optimize and secure business operations by maintaining high-quality risk continuity and third-party data infrastructures. This role ensures the stable operation and continuous support of crucial business applications within production environments.

• Lead day-to-day technical support for IRM BCM and TPRM applications in production.
• Maintain and optimize existing configurations including forms lists workspace views notifications and ACLs.
• Monitor scheduled jobs integrations and data quality checks related to risk continuity and third-party data.
• Maintain shared dashboards and reporting data sources used by business stakeholders.
• Provide Level 2 support for incidents and problems related to IRM BCM and TPRM.
• Develop configure and maintain workspace and UI builder features within ServiceNow.

• ServiceNow Scripting & Integrations (6 years)
• ServiceNow Security Incident Response / SecOps (6 years)
• Workspace and UI Builder Experience (6 years)

• Integrated Risk Management (IRM) application support
• Business Continuity Management (BCM) and Third-Party Risk Management (TPRM) application support
• CIS - Policy and Compliance certification
• Production Monitoring and L2 Incident Support

The ideal candidate is a seasoned ServiceNow Tech Lead/Developer with a strong background in computer science and at least 6-7 years of deep platform engineering experience. They exhibit professional autonomy possess technical expertise in SecOps IRM BCM and TPRM configurations and demonstrate the agility required to handle frequent client travel alongside remote operations.

Job Responsibilities

• Lead the day-to-day technical support and administration for production IRM BCM and TPRM applications.
• Maintain configure and optimize platform elements including forms lists workspace views notifications and ACLs.
• Monitor automated scheduled jobs active integrations and rigorous data quality checks across security vectors.
• Create manage and sustain shared interactive dashboards and metrics reporting interfaces for key stakeholders.