Service Writer

Every employee with Tri-CountyInternational Trucksis absolutely critical to its success. We have successfully served theMichiganbusiness community for over 50 years and we take great pride in our reputation. Our rapid growth and fast-paced environment make this an awesome place to work. Happy employees make happy customers and we reward individuals who are ready to work hard and stay motivated.

What We Offer:

• A generous and competitive pay plan
• Company-paid uniforms
• Medical
• Dental
• Vision
• Legal Plan and Identity Theft insurance
• 401K Match
• Life & Disability Insurance (employer-paid basic life and short-term disability)
• Optional Life Insurance
• Closed on Sundays
• Paid vacation
• Six paid holidays
• Special employee pricing on parts and free truck rental

RESPONSIBILITIES:

• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Increase customer satisfaction by building customer relations.
• Maintain the companys standards for ethical business practices professional image orderliness customer service and good employee and community relations.
• Monitor the progress of each vehicle throughout the day and update customers frequently
• Increase profitability by maximizing sales & execute retail promotions.
• Responsible for overseeing the technician working on the customers vehicle including their time management/efficiency parts ordering and job completion times.
• Oversee and participate in quality control.
• Participate in the development and documentation of Standard Operating Procedures as appropriate.
• Notifying Service Manager of incoming work and assisting in the scheduling of work.

REQUIREMENTS:

• Must have a minimum of 1 year of work-related experience
• Some college or technical school training centered on heavy truck or equipment repair and maintenance preferred.
• Proficient use of computers/business machines
• General knowledge of repairs and/or parts in a commercial/heavy-duty truck and/or construction equipment field is required.
• Must have strong technical computer and software skills with the ability to learn the dealership maintenance management program.
• Valid operators license (CDL a plus) drug screen and criminal clearances are also required.