Service Transition Manager Application Support
Chicago, IL - USA
Job Summary
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like where youll be supported and inspired bya collaborative community of colleagues around the world and where youll be able to reimagine whats possible. Join us and help the worlds leading organizationsunlock the value of technology and build a more sustainable more inclusive world.
We are seeking a Service Transition Manager at the Senior Manager level to lead end-to-end transitions of Application Maintenance Services (AMS) Application Development and managed services engagements into stable operations. The role combines transition delivery leadership with strong capabilities in sales support transition solutioning RFP/RFI responses estimation and client presentations/orals. The successful candidate will manage complex global transitions involving client stakeholders offshore teams internal leadership and third-party suppliers while ensuring delivery within agreed timelines budgets and quality standards.
- Lead end-to-end Application Support AMS and Application Development transitions covering planning governance knowledge transfer operational readiness stabilization and handover to steady-state operations.
- Develop and manage integrated transition plans using Microsoft Project including workstreams milestones dependencies critical paths resource requirements deliverables and transition exit criteria.
- Manage transition governance risks and issues quality assurance status reporting financials budgets forecasts contractual commitments and timely completion of agreed deliverables.
- Lead client and internal stakeholder engagement across senior leadership account and delivery teams offshore resources technology teams and third-party suppliers.
- Own transition solutioning and sales support including discovery estimation transition approach development staffing models timelines assumptions risks and multi-tower transition plans.
- Support sales pursuits by contributing to RFP/RFI responses due-diligence workshops client orals and executive presentations confidently presenting and defending the proposed transition solution.
- Drive continuous improvement transition capability development team leadership and adoption of appropriate automation and AI-enabled transition practices.
- 10 years of overall IT services experience including 510 years in Service Transition or Transition Management roles preferably within consulting outsourcing or global managed-services environments.
- Strong experience managing large complex transitions for Application Support AMS and Application Development services with an understanding of L1/L2/L3 support models and steady-state operations.
- Demonstrated experience in sales support and transition solutioning including estimation solution development RFP/RFI responses due diligence commercial inputs and multi-tower transition planning.
- Strong client-facing experience with the ability to lead client orals workshops executive presentations and solution-defense sessions with senior business and technology stakeholders.
- Hands-on proficiency with Microsoft Project PowerPoint and Excel including integrated scheduling dependency management resource planning critical-path tracking financial reporting and executive-level presentations.
- Strong knowledge of transition governance staffing knowledge transfer financial management service-management processes and tools technology and infrastructure setup and globally distributed delivery models.
- Experience using AI tools to plan monitor report analyze risks manage knowledge or improve transition execution is desirable; infrastructure-services transition experience is an added advantage.
The base compensation range for this role in the posted location is $117930 - $223591.
Capgemini provides compensation range information in accordance with applicable national state provincial and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini in good faith believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.
The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.
These may include but are not limited to: Geographic location Education and qualifications Certifications and licenses Relevant experience and skills Seniority and performance Market and business consideration Internal pay equity.
It is not typical for candidates to be hired at or near the top of the posted compensation range.
In addition to base salary this role may be eligible for additional compensation such as variable incentives bonuses or commissions depending on the position and applicable laws.
Capgemini offers a comprehensive non-negotiable benefits package to all regular full-time employees. In the U.S. and Canada available benefits are determined by local policy and eligibility and may include:
- Paid time off based on employee grade (A-F) defined by policy: Vacation: 12-25 days depending on grade Company paid holidays Personal Days Sick Leave
- Medical dental and vision coverage (or provincial healthcare coordination in Canada)
- Retirement savings plans (e.g. 401(k) in the U.S. RRSP in Canada)
- Life and disability insurance
- Employee assistance programs
- Other benefits as provided by local policy and eligibility
Important Notice: Compensation (including bonuses commissions or other forms of incentive pay) is not considered earned vested or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgeminis discretion consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time within the limits of applicable legislation.
Disclaimers
Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness accessibility inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race national origin gender identity/expression age religion disability sexual orientation genetics veteran status marital status or any other characteristic protected by law.
This is a general description of the Duties Responsibilities and Qualifications required for this position. Physical mental sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant in the United States. is a global business and technology transformation partner helping organizations to accelerate their dual transition to a digital and sustainable world while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340000 team members in more than 50 countries. With its strong over 55-year heritage Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering all fueled by its market leading capabilities in AI generative AI cloud and data combined with its deep industry expertise and partner ecosystem.
Required Experience:
Manager
About Company
A global leader in consulting, technology services and digital transformation, we offer an array of integrated services combining technology with deep sector expertise.