Service TechnicianAdvisor
Job Location:
Madison, OH - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
A bit about us
Trek is an awesome place to work with amazing benefits for all employees. We build only products we love provide incredible hospitality to our customers and change the world by getting more people on bikes. When youre on our team youre taken care of encouraged to learn and grow and given lots of opportunities to do so. Give us your best and well give it right back. Sound pretty sweet Then come join us!
Job Location
Trek Store Madison WestSummary
The Service Advisor is the primary point of contact between customers and the service department. This role evaluates repair needs recommends appropriate services and performs quick on-the-spot fixes to help get riders back on their bikes as quickly as possible.The Service Advisor combines strong cycling knowledge with excellent customer service and organizational skills. Because this position involves frequent conversations with customers to diagnose issues and recommend solutions we value genuine hospitality along with solid mechanical understanding.
Success in this role requires strong communication leadership and problem-solving abilities as well as the confidence to guide customers through service options and ensure a positive experience from check-in to pickup.
Job Description
A bit about us
Trek is an awesome place to work with amazing benefits for all employees. We build only products we love provide incredible hospitality to our customers and change the world by getting more people on bikes. When youre on our team youre taken care of encouraged to learn and grow and given lots of opportunities to do so. Give us your best and well give it right back. Sound pretty sweet Then come join us!
What youll do
The Service Advisor is the primary point of contact between customers and the service department. This role evaluates repair needs recommends appropriate services and performs quick on-the-spot fixes to help get riders back on their bikes as quickly as possible.
- Greet customers and assess their bicycle service needs through conversation and visual inspection.
- Write detailed service tickets and clearly communicate repair recommendations timelines and estimated costs.
- Prioritize and schedule repair work with the service team to maintain an efficient workflow.
- Communicate repair updates delays or additional service needs to customers.
- Ensure all bikes are properly tagged documented and staged throughout the service process.
- Recommend parts upgrades and maintenance packages when appropriate.
- Maintain clean and organized service intake and staging areas.
What youll bring to the team
- Self-motivation a positive team-focused mentality plus a willingness to pitch in on any task
- Fantastic hospitalitya warm approachable manner great listening skills and a drive to help in any way you caneven on the toughest busiest days
- Top-notch communication skills
- Impressive attention to detail and a love for tinkering til you figure it out
- Eagerness to learn the ins and outs of servicing bicycles
- A desire to continually learn proper service methods and new technologies
- Must be able to lift 55 lbs. or more regularly throughout the workday
Trek Benefits
Flexible and fun company culture
Competitive health care
PPO & HDHP medical plan options Dental insurance Vision insurance
Flexible Spending Accounts (FSA)
Free life insurance & optional term life insurance
Competitive vacation package
401(k) with match and Employee Stock Ownership Plans (ESOP)
12 weeks of maternity leave with 100% pay
Paid company holidays
Tuition Reimbursement up to $15000! (Undergraduate & Masters programs)
Employee discounts on all product
Deep partner retail discounts
We are an Equal Employment Opportunity (EEO) Employer. Trek strictly prohibits discrimination on the basis of race color creed religion gender gender identity pregnancy marital status partnership status sexual orientation age national origin veteran or military status disability medical condition genetic information or any other characteristic prohibited by federal state and/or local laws. This policy applies to all aspects of employment including hiring promotion demotion compensation training working conditions transfer job assignments benefits layoff and termination.
We are an E-Verify employer.
For more information please click on the following links:
E-Verify Participation Poster: English / Spanish
E-Verify Right to Work Poster: English Spanish
Required Experience:
IC
