Service Technician II
Job Location:
Romeoville, IL - USA
Hourly Salary:
Posted on:
Vacancies:
Job Summary
Working at GEA Group has significant benefits:
Start strong Medical dental and vision coverage begins on your first day
Recharge and refresh Enjoy 12 paid holidays including a flexible floating holiday and 136 hours of PTO to relax or explore
Invest in your future A 7% 401(k) employer match helps grow your retirement savings faster
Keep learning Take advantage of tuition reimbursement to further your education or skillset
Live well Our wellness incentive program rewards healthy habits
Get support when you need it Access to a confidential Employee Assistance Program for personal or professional guidance
Save smart Flexible Health Savings and Spending Accounts to manage out-of-pocket expenses
Responsibilities / Tasks
- Address dairy customers needs by proficiently troubleshooting servicing and repairing a range of dairy equipment.
- Diagnose and resolve issues with dairy equipment efficiently ensuring minimal downtime for customers.
- Serve as a motivated self-starter adept at independent work while contributing effectively within a team environment.
- Mentor and trainLevel 1technicians sharingexpertiseto enhance their skills and knowledge.
- Strike a balance between technical mastery and delivering exceptional customer service experiences.
- Develop comprehensive knowledge of GEA Conventional & Robotic Milking Systems.
- Support dealers with equipment installations and startup processes ensuring seamless operations.
- Develop tailored customer care service packages for milking systems focusing on enhancing customer satisfaction.
- Provide robustassistancefor dealer support product knowledge transfer and installations.
- Act as a liaison between dealers and GEA ensuring smooth communication and collaboration.
- Collaborate actively with the team to drive product improvement initiatives.
- Maintain transparent communication through regular reports and updates for stakeholders.
- Participate in industry meetings to stay updated on trends and advancements.
- Efficiently manage inventory with dealers where applicable.
- Resolve customer service issues promptly and effectively.
- Master the use of Dairy Plan/ Dairy Net
Your Profile / Qualifications
- High school Diploma or GED
- 3-5 years of extensive experience in Dairy or Agricultural operations.
- Possessrequired product knowledge and training to align company goals with customer needs.
- Demonstrated leadership capabilities guiding and supporting team members effectively.
- Strong organizational and interpersonal skills for seamless customer interactions.
- Exceptional communication skills both written and verbal ensuring clear and effective information exchange.
- Collaborative team player mindset fostering a cohesive work environment.
- Proficiencyin computer applications like Excel Outlook and PowerPoint.
- Additionalproject management skills are a bonus.
- Willingness and ability to travel extensively (75-85% of the time).
The typical base pay range for this position at the start of employment is expected to be between $35 - $42 per hour. GEA Group has different base pay ranges for different work locations within the United States. The pay range is not a guarantee of compensation or salary. The estimated range is the budgeted amount for the position. Final offers are based on various factors including skill set experience location qualifications and other job-related reasons. You may be eligible for additional rewards such as discretionary bonus (based on eligibility) and/or equity awards.
Please note: This position is based in the United States and does not offer visa or work sponsorship. Applicants must be authorized to work in the U.S. without current or future sponsorship.
GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age sex race color religion world view national origin genetics disability gender identity marital status sexual orientation veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.
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Required Experience:
IC
About Company
GEA makes an important contribution to a sustainable future with its solutions and services, particularly in the food, beverage and pharmaceutical sectors.
