Service Technician I

Welcome!

Position Title: Residential HVAC Service Technician

Reports To:Field Supervisor or General Manager

Status: Full-time Regular position

Category: Technician

Location Name: Pardee Service Experts Heating and Air

Location Address: 1952 Belgrade AvenueCharleston SC 29407

Why You Should Join the Service Experts Team

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training support and an opportunity for unlimited professional us and become an EXPERT!

Position Summary:

Under general supervision performs precision tune-ups and maintenance on HVAC equipment and accessories. Communicates with customers to answer questions resolves problems and ensures complete customer satisfaction. Promotes products and services to customers. Works under the direction of the Field Supervisor or General Manager.

Key Responsibilities:

• Works under general supervision to perform maintenance calls
• Performs routine precision tune-ups and maintenance on heating air conditioning ventilation and refrigeration equipment as well as accessories in an accurate and timely manner
• Inspects and performs limited diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks
• Completes routine maintenance and equipment cleaning as needed or required
• Responsible for delivery and removal of parts and equipment needed to complete service work
• Assists the Service Technician in servicing heating air conditioning ventilation and refrigeration equipment as well as accessories
• Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat timely complete and accurate manner. If necessary collects payment from customers.
• Communicates with dispatch while on duty to ensure dispatcher has an accurate status report of activities and availability
• Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction
• Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.
• Ensures company property vehicles and tools are being used maintained and properly accounted for
• Represents the company professionally honestly and ethically in all business matters and activities
• Follows standard procedures and process ensures that the company vehicle is properly stocked
• Performs similar/other duties as needed or assigned

Health & Safety Roles and Responsibilities:

• Reports any unsafe acts conditions and hazards to direct supervisor/manager immediately
• Reports any contravention of legislation or company policy procedure or program to direct supervisor/manager immediately
• Corrects substandard acts or conditions within area of control
• Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s)
• Never removes or renders ineffective safety guards devices or clothing prescribed to be in place or worn
• Complies with the general rules as prescribed by company program(s) procedure(s)
• Operates devises or equipment as prescribed by company program(s) or procedure(s)
• Participates in any safety initiatives teams or committees
• Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately
• Provides input on developing safety initiatives and plans to eliminate exposures that could cause accidents
• Does not perform act that may endanger the safety or well-being of others
• Does not engage in any pranks contests or rough boisterous behavior
• Works in compliance with applicable legislative requirement

Desired Skills and Qualifications:

• High school diploma or GED with additional training and 0 to 1 years experience in HVAC with technical training certification preferred
• Must possess all valid licensing or certification as required by federal state provincial or local governmental laws or regulations for the geographical work area
• EPA and safety certifications required
• Basic knowledge of the fundamentals of the operational functionality of heating air conditioning and ventilation equipment as well as related accessories
• Proficient mechanical aptitude and the ability to operate all necessary tools and equipment
• Proficient and able to operate all necessary tools and equipment to perform various service projects
• Basic skills in reading wiring diagrams and troubleshooting problems with electrical refrigerant and duct systems on air conditioning equipment
• Effective communication skills to communicate with customer and resolve customer issues complaints or concerns
• Effective and efficient time-management and organizational skills
• Valid drivers license with acceptable driving record
• Available to work flexible hours and on-call shifts as needed
• Experience performing basic maintenance work on HVAC equipment and related accessories is desirable
• Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics basements and crawl spaces to access HVAC units. Ability to continually climb balance stoop kneel crouch and/or crawl.
• Ability to work in a variety of environmental conditions including but not limited to the following: hot cold outdoor indoor dry humid slippery surfaces heights and congested areas
• Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt
• Natural or corrected vision to see and focus for close distance peripheral vision with normal depth perception
• Ability to lift up to 40 pounds and ability to lift and carry items weighing up to 30 pounds

Minimum Experience: 0-2 years
Years Minimum Education: High School Diploma/GED

Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities duties or skills required for the job and is subject to review and change at any time with or without notice in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations upon request for individuals to participate in the application and hiring process. To request an accommodation please email