Service Onboarding Training Specialist (Automotive Aftersales)

We are looking for a passionate and experienced Service Onboarding Specialist to join our growing this role you will design launch and continuously refine the onboarding experience for every new hire within a Lucid service centerwhether they are Technicians Service Advisors Parts Advisors Service Managers or support staff. Your mission is to ensure that every new team member receives the knowledge tools and confidence needed to deliver exceptional customer service and technical expertise from day one.

This role requires a basic understanding of electric vehicle (EV) systems service operations parts management and the workflows that drive a highperformance service center and the ability to support the creation of engaging effective onboarding programs for a variety of roles.

The Role

• Deliver a comprehensive onboarding program (inperson virtual and elearning) for new service hires.
• Ensure new employees have the correct system access (DMS parts ordering diagnostic tools and more) by coordinating with IT and tracking access approvals.
• Guide employees through the first 90 days of the company providing milestones checkins and resources to accelerate their integration.
• Create training materials including manuals presentations videos and e-learning modules.
• Provide training on service processes customer service standards and best practices for handling customer inquiries and concerns.
• Work directly with service teams in the field to reinforce training and provide on-the-job coaching.
• Identify and address knowledge gaps through continuous feedback and support.
• Develop and maintain a feedback loop with field teams to improve training content and delivery.
• Demonstrate flexibility in the face of shifting priorities in a fast-paced environment

Qualifications

• 35 years of experience in service and/or parts training operations or customer service (automotive or EV experience preferred).
• Demonstrate a strong engaging presentation and facilitation presence actively listening and quickly adapting content to meet the needs of a diverse audience.
• Proven experience developing and delivering operational training.
• Strong understanding of service processes customer service standards and parts management.
• Excellent presentation and facilitation skills with the ability to engage diverse audiences.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Problem-solving mindset and attention to detail.