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Service Manager
Job Location:
Job Location:
Asheville, NC - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
6 September 2026 (30+ days ago)
Posted:
Application Deadline:
4 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
What Were Looking For
Are you ready to take the next major step in your automotive career Land Rover Asheville a proud member of the Fields Auto Group is seeking an experienced visionary Service Manager to elevate our luxury service department to the next level. If you are a dynamic leader with a passion for premium customer care and operational excellence we want to hear from you.
About Us
At Fields Auto Group we believe that our employees are our greatest asset. As a family-owned and operated luxury dealer group we treat every team member with deep respect and authentic appreciation for their contributions. We are fully committed to providing ongoing world-class training and consistently rewarding outstanding effort.
What We Offer
- Comprehensive Health: Medical Dental and Vision insurance plans.
- Income Protection: Short-term and long-term disability plus company-paid Basic Life Insurance.
- Retirement Planning: Robust 401(k) retirement plan.
- Work-Life Balance: Generous Personal Time Off (PTO) and growth opportunities.
- Professional Development: Fully paid manufacturing and leadership training.
- Perks & Discounts: Employee vehicle purchase plans alongside excellent discounts on products and services.
- Culture: A supportive health and wellness environment family-owned values and complimentary Saturday lunches.
Key Responsibilities
- Leadership & Development: Recruit hire supervise and mentor all service department personnel while actively monitoring performance.
- Strategic Planning: Establish clear departmental goals manage the annual operating budget and execute smart marketing plans to drive new business.
- Guest Experience: Maintain an industry-leading Customer Service Index (CSI) score by addressing customer feedback swiftly and effectively.
- Service Excellence: Help advisors consult with customers mapping their needs to precise service options and keeping them clearly updated throughout the repair process.
- Retention Systems: Cultivate a seamless customer follow-up system that inspires repeat business word-of-mouth referrals and lifelong loyalty.
- Product Knowledge: Stay ahead of evolving luxury automotive technology new features and accessories by attending mandatory brand training.
Qualifications
- Experience: Minimum of 3 to 5 years of proven success in Automotive Service Management or Dealership leadership.
- Brand Expertise: Jaguar Land Rover experience is a major plus.
- Customer-centric: A deep-rooted commitment to delivering a luxury-tier customer experience.
- Education: High school diploma or equivalent required.
- Compliance: A clean valid drivers license with a safe driving record.
Required Experience:
Manager
About Company
LAND ROVER ASHEVILLE is looking for a Service Porter/ Car Hiker who is a customer focused to help support our Service Customers. We believe strongly in developi...
