Service Director

About The Role

At Kinetic IT we partner closely with our customers to build trusted long-term relationships and deliver high-impact outcome-driven services in a rapidly evolving market.

As the Service Director you will take end-to-end accountability for service delivery ensuring strong operational financial and customer outcomes. You will lead high performing teams manage complex contractual environments drive continuous improvement innovation and renewal positioning.

Responsibilities will include:

• Lead endtoend delivery of contracted services ensuring strong operational and commercial performance.
• Commercial acumen including profitability ownership and risk management.
• Plan and prioritise service activities in line with customer and business strategy.
• Build trusted customer relationships drive high service satisfaction and be a key partner to senior stakeholders.
• Drive continuous improvement innovation and connection across the business and with industry.
• Lead develop and engage high performing teams supporting growth.

What youll bring to the table:

• Enterprise scale managed services delivery with accountability for performance and outcomes.
• Commercial acumen including profitability ownership financial management and risk control.
• Ability to build and maintain trusted customer relationships across senior stakeholders.
• Experience driving service improvement and transformation.
• Demonstrated leadership of large multi-disciplinary teams with a focus on engagement and capability growth.
• Experience operating in complex contractual environments ensuring delivery against agreed obligations.

About Kinetic IT

Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace Cloud Cyber Security Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities.

For more than 25 years weve partnered with some of Australias most important organisations helping them deliver essential services relied upon by our communities including government critical infrastructure education law enforcement defence emergency services utilities and transport.

Be You Create the Future

At Kinetic IT were driven by a shared passion for technology customer success and community impact.

With over 1500 talented people working across Australia we deliver world-class capabilities with a local touch helping shape the future of tech here and beyond.

We value individuality and foster an inclusive culture where youre safe to be your best real self. We tackle challenges together celebrate success together and make sure everyone feels valued supported and proud of the work they do.

As an equal opportunity employer we welcome people of all abilities backgrounds cultures and genders. Were proud to be an Indigenous and Veteran-friendly employer.

The Kinetic IT Difference

• Growth-focused culture Formal training mentoring vendor exam support communities of practice and regular development reviews.
• Advance your career Access new roles via our internal Opportunity Marketplace careers hub.
• Flex your work Hybrid options flexible hours mobility and part-time roles (customer needs permitting).
• Celebrate together Social events cultural celebrations end-of-year functions and more.
• Wellbeing matters Health and wellness resources tailored leave and support options and EAP access.
• Other Perks- Access to our employee discounts platform discounted gym membership and more.

How To Apply

Work with us as we bring technology to life. Apply today or send your CV direct to

You can learn more about our culture and crew online at Experience:

Director