Remote Customer Service Representative
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Job Summary
- Serve as the primary point of contact for new and existing commercial clients handling enquiries via phone email and other communication channels.
- Provide accurate and detailed information regarding our electrical services pricing and scheduling availability.
- Efficiently schedule and coordinate appointments for our team of electricians ensuring optimal routing and client satisfaction.
- Address and resolve customer issues or complaints with professionalism and empathy escalating complex cases when necessary.
- Maintain and update customer records with precision and confidentiality in our company database.
- Proactively follow up with clients to ensure their service expectations have been met and to gather feedback.
- Collaborate effectively with internal teams including technicians and management to ensure a seamless service delivery experience for our customers.
- Proven experience in a customer service or client-facing role is essential.
- Exceptional verbal and written communication skills with a clear and professional telephone manner.
- Strong problem-solving skills and the ability to remain calm and composed under pressure.
- Excellent organizational and time-management abilities with a keen eye for detail.
- Proficiency in using computers and familiarity with CRM software is highly desirable.
- Must have a dedicated quiet and suitable home office environment to work from.
- Experience within the trade services or electrical industry would be a significant advantage but is not required.
- A competitive hourly wage and comprehensive benefits package.
- The flexibility and convenience of a fully remote working arrangement.
- Opportunities for professional growth and ongoing training.
- Be part of a supportive friendly and well-established company that values its employees.
This is a remote position.
Required Skills:
Serve as the primary point of contact for new and existing commercial clients handling enquiries via phone email and other communication channels. Provide accurate and detailed information regarding our electrical services pricing and scheduling availability. Efficiently schedule and coordinate appointments for our team of electricians ensuring optimal routing and client satisfaction. Address and resolve customer issues or complaints with professionalism and empathy escalating complex cases when necessary. Maintain and update customer records with precision and confidentiality in our company database. Proactively follow up with clients to ensure their service expectations have been met and to gather feedback. Collaborate effectively with internal teams including technicians and management to ensure a seamless service delivery experience for our customers. Qualifications Proven experience in a customer service or client-facing role is essential. Exceptional verbal and written communication skills with a clear and professional telephone manner. Strong problem-solving skills and the ability to remain calm and composed under pressure. Excellent organizational and time-management abilities with a keen eye for detail. Proficiency in using computers and familiarity with CRM software is highly desirable. Must have a dedicated quiet and suitable home office environment to work from. Experience within the trade services or electrical industry would be a significant advantage but is not required.
