Service Coordinator

Position Summary
The Service Coordinator is responsible for the coordination execution and continuous improvement of service activities and rental equipment operations within the Distributed Products division. As a supervisor on the operational team you will play an important role in supporting safe efficient and high-quality service delivery. Youll help guide field and in-house teams strengthen customer relationships and contribute to continuous improvement across the region in addition to supervising the administrative team.

The position supports the service of compressed air systems vacuum equipment and low-pressure blowers while also managing all aspects of the rental fleet including logistics maintenance and utilization tracking. The role ensures accurate and timely order processing high-level customer service while also contributing to rental fleet strategy and operational excellence. This position is essential in supporting outside sales service and leadership teams to deliver effective cost-efficient and technically sound solutions to our customers.

Essential Duties and Responsibilities

Service Coordination & Support

• Support the Service Manager with the day-to-day coordination of in-house and field service activities to ensure smooth and effective delivery
• Help lead coach and support the services administrative team members encouraging development and teamwork
• Build positive relationships with customers responding to queries and ensuring a high standard of service
• Contribute to achieving operational goals and key performance indicators (KPIs)
• Work closely with the administrative team to support scheduling and resource coordination
• Assist with safety audits and ensure accurate and timely documentation
• Provide support for workshop-related activities when needed
• Champion a strong health and safety culture ensuring compliance with policies and procedures
• Monitor regional connectivity performance and collaborate with the diagnostic team to resolve issues
• Utilize OEM portals (e.g. Gardner Denver Parker) to access product information parts and documentation.

Rental Equipment Management

• Oversee day-to-day rental operations for rotating equipment (compressed air vacuum blowers).
• Coordinate the logistics of equipment scheduling delivery and pick-up with internal teams and third-party carriers.
• Monitor and schedule routine maintenance and repairs to ensure equipment reliability and compliance.
• Track equipment utilization and availability and prepare reports to recommend fleet additions or removals to leadership.
• Maintain accurate records of rental contracts service history and customer interactions.

Leadership & Cross-functional Collaboration

• Act as a key liaison between warehouse sales service vendor accounting and procurement teams.
• Identify training needs and implement structured onboarding and development for sales team members.
• Support the implementation of company initiatives policies and continuous improvement strategies across both functions.
• Represent the department in cross-functional meetings; provide insights into equipment inventory lead times order accuracy and process enhancements.
• Advocate for customer satisfaction while balancing internal cost and operational efficiency goals.
• Encourage a can-do culture that supports teamwork accountability and problem-solving.

Supervisory Responsibilities

• Directly supervise a team of service administrators.
• Provide daily direction coaching and performance feedback.
• Conduct performance evaluations and support professional development.
• Address personnel issues in coordination with HR.
• Ensure sufficient staffing and workload balance across the service teams

• Bachelors degree in Business Engineering or a related field preferred.
• 3 years of experience in service scheduling field service leadership /or operations preferably in industrial rotating equipment environments.
• Strong experience in a customer service-related role ability to handle difficult customer situations professionally
• Demonstrated leadership in a supervisory capacity.
• Proficiency in ERP systems (e.g. NetSuite) Microsoft Office Suite (especially Excel Outlook Word) and OEM portals (Gardner Denver Parker etc.).
• Strong understanding of customer service skills rotating equipment / industrial B2B sales and order fulfillment workflows.
• Excellent communication organizational and customer service skills.
• Ability to work independently and collaboratively in a fast-paced technical environment.

Work Environment
This position operates in both office and industrial settings. Occasional travel between office locations and customer sites may be required. Use of PPE and adherence to safety procedures is mandatory in all areas.

Dearings Benefits

• Medical
• Vision
• Company Paid Dental
• 9 Paid Holidays
• 401K Retirement Plan Up to a 4% Match
• Paid Time Off
• Long and Short Term Disability
• Company Paid Life Insurance
• 100% Drug-Free Work Environment