Service Advisor

FloHawks offers residential industrial and commercial customers in the Puget Sound one-stop shopping for a diverse range of sanitary services including: septic plumbing and drain cleaning. FloHawks has earned a reputation over the years both regionally and nationally (even internationally) as a premier provider of services in its industry. This is made possible by FloHawks dedicated professionals who work passionately 24/7 to provide their customers with innovative solutions services and products.

Hours - Monday thru Friday from 7am to 4pm

Position Summary

The Service Adviser is responsible for overseeing and coordinating residential projects from the point of job approval through final completion. This role is focused on delivering an exceptional customer experience through strong communication organization scheduling coordination and operational execution.

The Service Adviser serves as the primary operational point of contact for the customer throughout the lifecycle of the project and works closely with Operations Dispatch Technicians Vendors and Leadership to ensure projects are completed safely efficiently and professionally.

Primary Responsibilities

• Manage residential projects from sold job through completion
• Coordinate scheduling and project timelines
• Communicate proactively with customers regarding project status scheduling updates and expectations
• Ensure permits inspections and required documentation are completed when applicable
• Coordinate materials equipment and job readiness requirements
• Work closely with Dispatch and Operations to align technician schedules and project execution
• Monitor project progress and address operational issues quickly
• Escalate customer concerns or operational challenges appropriately
• Maintain accurate project notes and documentation
• Ensure pictures job details approvals and project communication are properly documented
• Help ensure projects are completed safely efficiently and professionally
• Support operational follow-up after project completion when necessary
• Protect and promote the FloHawks customer experience

A Successful Service Adviser Is

• Highly organized
• Customer-focused
• Detail-oriented
• Calm under pressure
• Strong at communication and follow-through
• Able to multitask in a fast-paced environment
• Solutions-oriented
• Accountable and dependable
• Able to prioritize effectively
• Focused on delivering an exceptional customer experience

Key Exceptions

• Provide consistent and professional communication
• Create confidence and trust with customers
• Maintain strong coordination with Operations and Dispatch
• Ensure project details are accurate and complete
• Anticipate potential project issues before they become customer problems
• Maintain a high level of urgency and responsiveness
• Support a positive and professional team environment

Customer Experience Focus

The Service Adviser plays a critical role in delivering the Why FloHawks experience. Customers should feel informed supported and confident throughout the entire project lifecycle.

The expectation is to communicate clearly follow through on commitments respond quickly maintain professionalism and deliver a consistent customer experience.

Core Operating Principle

Projects are managed with clear ownership strong communication and operational excellence.

The Service Adviser is responsible for helping ensure FloHawks delivers on that expectation every day.

EEO Statement

Liquid Environmental Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other protected status.

Required Experience:

Unclear Seniority