Service Advisor

Service Advisor Nissan of Elk Grove
Drive Family First $75000-$125000 Performance Bonus

Are you passionate about delivering exceptional customer service and helping our community keep their vehicles running safely At Nissan of Elk Grove thats exactly our mission and we are seeking to add a customer focused integral and problem-solving Service Advisor to the team!

Compensation and Benefits:
Compensation: Our Service Advisors are paid an estimated annual income of $75000-$125000 through a base plus performance-based commission. Actual earnings will vary based on experience productivity customer satisfaction and individual performance.
Benefits: Health Dental Vision and supplemental insurance options. We also offer 401k retirement plans with annual company contributions paid vacation and holidays and company paid life insurance.

What were looking for:
As a Service Advisor youll serve as the primary point of contact between our customers and the service department. Youll help create outstanding ownership experiences for our customers while building long-term relationships and understanding their vehicle needs. The right individual should have:

• Previous Automotive Service Advisor experience (preferred but not mandatory)
• Strong customer service and communication skills
• Ability to build rapport and establish trust
• Excellent organizational and time-management skills
• Basic computer proficiency
• Valid Drivers License and acceptable driving record as required for the position to handle
• company and customer vehicles
• Professional appearance and attitude

What youll do:
Being the first point of contact for our service customers being able to understand and communicate their vehicle concerns is key and with that assisting with their needs is the number one priority. To do that your responsibilities are as follows:

• Greet customers professionally and promptly
• Listen to concerns and accurately document repair needs
• Prepare repair orders and service estimates
• Recommend maintenance and repair services based on vehicle inspections and manufacturer recommendations
• Communicate repair progress and updates throughout the service
• Coordinate with technicians to ensure timely and accurate repairs
• Review completed repairs and invoices with customers
• Maintain accurate documentation and service records

Who We Are:
Nissan of Elk Grove is a proud part of Drive Family First where we believe the road to success starts with people not pressure. Were a family-owned organization built on trust integrity and a commitment to serving our employees customers and community. Our team members are supported valued and empowered to build rewarding careers. Our core values determine how we show up every day for our customers and each other. This is how we DRIVE:

• Drive with Tenacity: We stay committed work hard and show grit especially when challenges arise.
• Respect Others First: We put others before ourselves with care reliability and humility.
• Integrity Always: We do the right thing even when no ones watching and follow through on our word.
• Value a Winning Spirit: We show up with pride and positivity bringing excellence to every interaction.
• Earn Trust by Being Genuine: Were open fair and honest. We show up authentically with heart not ego.

Why Join Nissan of Elk Grove
We know our success starts with our people. Thats why we invest in training support career growth and foster a workplace culture built on respect teamwork and family values. If youre looking for a company where your contributions matter and your career can grow wed love to meet you.

If you needreasonable accommodationto participate inthe application orinterview process pleasecontact us todiscuss your accommodationneeds.

Drive Family First is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees and prohibit discrimination and harassment based on race color ancestry national origin religion sex gender gender identity or expression sexual orientation age disability medical condition genetic information marital status military or veteran status reproductive health decision-making or any other status protected by applicable federal state or local law.

Drive Family First will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. Applicants do not need to disclose criminal history or participate in a background check until a conditional job offer has been made.