Service Administrator

• Maintain Service Planner with PMs campaigns repairs from drive-ins call-ins and 24/7 calls and off lease/on lease.
• Start R/Os schedule pick-ups and vendor outside work.
• Respond to customer inquiries regarding billing and scheduling.
• Greet customers at the location and assists customers via phone and e-mail.
• Assist with parts inventories and cycle counts procurement storage and billing.
• Assist with shop administrative processes and run reports as scheduled
• Complete repair orders and all paperwork involved in daily office procedures
• Ordering supplies mailing and scheduling
• Prepares issues and sends out receipts bills policies invoices warranties statements and checks
• Processes warranty claims from job completion to invoice ensuring timeliness proper documentation and a high level of accuracy.
• Ensures all warranty procedures or guidelines provided by the manufacturer are followed.
• Researches and reviews all manufacturer product bulletins and recalls taking appropriate action as needed to ensure compliance.
• Operates computer terminal to input and retrieve data
• Opens and routes incoming mail answers correspondence and prepares outgoing mail
• Regular predictable full attendance is an essential function of the job
• Maintains professionalism on the job at all times.
• Is reliable and punctual in reporting for work as scheduled.
• Performs other duties of a similar nature as required.
  

• High School Diploma or equivalent. Vocational or technical certification preferred.

• Proficiency in Microsoft Office Suite.
• Ability to work independently and to effectively prioritize demands and execute tasks.
• Keen attention to detail.
• Ability to interpret and communicate technical information.
• Strong written and verbal communication skills with the ability to convey information to internal and external customers in a clear and concise manner.
• Strong project management and organizational skills.

Required Experience:

Unclear Seniority