Senior Voice Engineer Avaya

Job Title: Senior Voice Engineer - Avaya

Location: Portland OR (Onsite)

We are seeking an experienced Senior Voice Engineer - Avaya to provide L3 support for enterprise voice and unified communications environments. The ideal candidate will have strong expertise in Avaya Voice Infrastructure VoIP Contact Center technologies and voice automation with the ability to troubleshoot complex issues and lead voice transformation initiatives.

• Strong experience with Avaya Aura Communication Manager Session Manager System Manager SBCE and Media Gateways
• Hands-on expertise in VoIP SIP H.323 SIP Trunks Call Routing Dial Plans and Voice QoS
• Experience with Avaya Contact Center CMS Reporting VDNs Hunt Groups IVR Integration and Workforce Management
• Proficiency in Python REST APIs Ansible and PowerShell for voice automation
• Experience with Wireshark SolarWinds Splunk PRTG and Microsoft Teams Voice integration
• Strong troubleshooting customer communication and enterprise voice support experience

• Provide L3 support for enterprise voice and unified communication environments
• Troubleshoot complex voice SIP SBC and contact center issues
• Perform root cause analysis and implement permanent fixes
• Lead voice upgrades migrations and automation initiatives
• Develop automation solutions monitoring dashboards and operational reports
• Collaborate with network security telecom providers and mentor L1/L2 engineers

Preferred Certifications: Avaya ACS/ACIS CCNP Collaboration Microsoft Teams Voice (MS-720) or Python/Automation certifications.

Best regards
Narayan Singh Raghav