Senior Technical Writer

Calling all innovators - find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day - quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

About your role:

As a Senior Technical Writer at Fiserv you will translate complex product and service information into clear structured content that helps clients install configure and use our solutions. You will work with product support and artificial intelligence teams along with subject matter experts to create modular documentation that supports intelligent search automation and chatbot this role you will also provide guidance to junior writers support training and knowledge sharing and lead documentation efforts across assigned workstreams to improve content quality usability and consistency across modern delivery platforms.

What youll do:

• Create and maintain structured component-based content designed for reuse personalization and artificial intelligence-driven delivery.
• Partner with engineers product managers and subject matter experts to gather information validate technical accuracy and define documentation requirements.
• Use test environments to research products and services validate workflows and capture screen samples for documentation.
• Leverage artificial intelligence tools to support content creation editing summarization and quality improvement while validating accuracy and appropriateness.
• Apply content transformation standards to convert legacy documentation into modular metadata-rich topics optimized for modern delivery platforms.
• Estimate track and prioritize assigned projects coordinate writing assignments across shared workstreams and meet established deadlines.
• Provide leadership across documentation workstreams by conducting peer training mentoring junior writers improving documentation workflows and ensuring deliverables meet industry regulatory and accessibility standards while incorporating customer feedback to improve content.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience youll need to have:

• 5 years of experience in technical writing for software platform or product documentation in structured authoring environments.
• 5 years of experience creating and editing client-facing or user-facing technical documentation in software development life cycle and Agile environments.
• Experience with the following tools: MadCap Flare (HTML) Microsoft Word SharePoint Adobe Acrobat Snagit or similar tools to create and maintain published content.
• Experience applying the Microsoft Style Guide department writing standards topic-based authoring content reuse and metadata practices in documentation workflows.
• Experience using artificial intelligence tools including generative artificial intelligence and content assistants to streamline writing workflows while reviewing output for quality and accuracy.
• Bachelors degree or higher in English Technical Communications Professional Writing or a related field or equivalent combination of education related experience and/or military experience.

Experience that would be great to have:

• Experience writing user interface text and application screen content.
• Experience leading content transformation efforts across documentation sets.
• Experience creating structured semantically consistent content designed for artificial intelligence consumption including search chatbots and intelligent knowledge platforms.
• Experience with banking platforms banking applications online financial solutions Fluid Topics Jira and Confluence.

How youll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experience helps you with your overall onboarding experience and leads to stronger productivity.
• This role requires flexibility to work during non-standard and/or early morning hours as needed.

Sponsorship:

• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including but not limited to F-1 (OPT CPT STEM) H-1B H-2 or TN or any candidate requiring sponsorship now or in the future will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical financial social and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training development and internal mobility opportunities.
• Medical dental vision life and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave.

Salary Range

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.