Senior Technical Program Manager, Amazon Fashion & Fitness (F2) Tech

We are seeking a Senior Technical Program Manager to own engineering excellence across the North American Stores (NAS) organization the teams behind Amazons shopping and returns experience. NAS is accountable for a widening set of cross-cutting mandates that central teams set spanning infrastructure cost operational resilience security remediation how fast and safely we ship and how we protect customer data. These arrive in-year on the same teams and the same capacity and this role is how NAS stays ahead of all of them at once. You will stand up and run a new program that holds the organization to a single high bar across five domains and gives leadership one honest read on the whole surface.

You will operate in an ambiguous high-visibility space that demands deep technical judgment and the ability to build consensus without direct authority. Working with our most senior engineers you will set the bar for each domain decompose a sprawling excellence surface into a small set of measurable goals and drive teams across every organization in NAS to meet them. You will be NASs single point of contact to the central organizations that set the work carrying our position and tradeoffs back to them so we shape the mandates rather than only absorb them and negotiating scope and timelines when a new goal lands mid-cycle.

This role changes how NAS operates from reacting to each new mandate cold to running from a standing state of readiness through a model where every organization has one point of contact each domain has a technical owner and an automated scorecard surfaces risk before it becomes a miss. You will invent the mechanisms that make excellence a leadership expectation rather than a reporting tax and you will own the monthly review where the leaders who run the teams engage directly on tradeoffs and path to green.

Key job responsibilities
Program Strategy and Scorecard Ownership - Define and run the end-to-end engineering excellence program across five domains: infrastructure efficiency operational excellence cross-cutting mandates builder enablement and privacy. Own a single flagship goal per domain and the one scorecard that reports all five to NAS leadership so the organization has one honest read on the whole surface rather than five disconnected ones.

Central-Team Liaison and Mandate Negotiation - Be NASs single point of contact to the central organizations that set the work including SDO the S-Team Infosec and Amazon Privacy Services. Carry NASs position and tradeoffs back to them negotiate scope and timelines when a mandate arrives in-year and represent NAS in central roadmaps so the organization shapes the requirements rather than only receiving them.

Cross-Organizational Leadership and Influence - Drive the domain goals to closure across every organization in NAS in teams you do not own and without direct authority. Responsible for leading a team of domain owners who are themselves senior technical program managers and engineers and hold senior managers and their teams to the bar running an operating model where each domain has a technical owner and each organization supplies a point of contact so one program covers the full surface.

Mechanism Invention and Simplification - Decompose an ambiguous sprawling excellence surface into a small set of measurable bars and invent the mechanisms that move them. Partner with Principal and Senior Principal Engineers to set each bar at the right altitude and retire the mechanisms that add process without moving the outcome.

Review Cadence and Executive Communication - Own the in-person monthly review that NAS technical leaders are required to attend where leaders engage directly on at-risk organizations and path to green. Produce the monthly flash to leadership covering status risks and decisions across all five domains translating a wide surface into the few things leaders need to act on.

A day in the life
Your day spans the five domains NAS is measured on and the leaders who own them. You start with the program scorecard looking for the organizations trending off their bar then pull the domain owners and each orgs point of contact together to work root cause and path to green. You meet with a central program team to negotiate the scope or timeline of a mandate that landed mid-cycle and you carry that back to NAS leaders so no team absorbs it cold. You partner with Principal and Senior Principal Engineers to set or sharpen a domain bar and with technical leaders across the organization to sequence the work against their capacity. You close by preparing the monthly flash that gives leadership one honest read across all five domains and by running the in-person review where the leaders who own the teams engage directly on the tradeoffs and decisions in front of them.

About the team
The Fashion & Fitness Tech organization is on a mission to make Amazon the most-loved fashion destination globally through technology. Our team enhances customer satisfaction and operational excellence across the e-commerce platform. We analyze the shopping experience to help customers find the right products and make confident purchasing decisions. Through data-driven insights and cross-functional collaboration with product operations merchandising and technology teams we identify and implement improvements that reduce friction and increase post-purchase satisfaction. Our work impacts millions of customers while contributing to business profitability and sustainable growth.

- 5 years of technical product or program management experience
- 5 years of working directly with engineering teams experience
- 3 years of software development experience
- 5 years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams building processes and coordinating release schedules

- 5 years of project management disciplines including scope schedule budget quality along with risk and critical path management experience
- Experience managing projects across cross functional teams building sustainable processes and coordinating release schedules
- Experience defining KPIs/SLAs used to drive multi-million dollar businesses and reporting to senior leadership
- Usage of generative AI tools to enhance workflow efficiency with a willingness to learn effective prompting and evaluation practices
- Ability to recognize opportunities where generative AI could enhance products workflows or customer experiences

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

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The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at CA Irvine - 148700.00 - 201200.00 USD annually
USA CA Sunnyvale - 171000.00 - 231400.00 USD annually
USA NY New York - 163600.00 - 221300.00 USD annually
USA WA Seattle - 148700.00 - 201200.00 USD annually