Senior Technical Infrastructure Program Manager, Manufacturing Operations

AWS Infrastructure Services owns the design planning delivery and operation of all AWS global other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chainand were looking for talented people who want to help.
Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
We are seeking a Senior Technical Infrastructure Program Manager (TIPM) to own the strategy and execution of global rack manufacturing programs that directly enable AWSs capacity delivery to this role you will be the single-threaded owner for manufacturing executionaccountable for end-to-end delivery of rack capacity from build plan creation through production shipment across AWSs global contract manufacturing network of 15 sites. You will define the multi-year manufacturing operations roadmap turning ambiguous supply chain challenges into scalable repeatable systems that deliver infrastructure at unprecedented scale.
As the Senior TIPM you will drive end-to-end visibility from build plan creation through production execution owning the full material lifecycle from port of import through final rack delivery. You will navigate highly ambiguous constraint-driven environments where material availability vendor capacity and customer demand signals shift weeklymaking high-judgment decisions that balance cost speed and delivery reliability across competing priorities. This role requires exceptional program management skills deep technical understanding of manufacturing operations and hardware BOMs and the ability to influence technical and business decisions across AWS Infrastructure hardware engineering procurement and contract manufacturing partnersdriving alignment on programs that directly impact AWSs ability to deliver customer capacity commitments globally.


Key job responsibilities
Build Plan Execution & Production Readiness
Own the end-to-end build plan execution lifecycle from weekly plan creation through rack delivery managing programs across 15 manufacturing sites globally
Drive Clear to Build (CTB) readiness by coordinating material availability vendor capacity and production scheduling to ensure Full Kit readiness targets are met
Establish and maintain mechanisms to track PO commitments against CTB status proactively identifying gaps and driving resolution before they impact delivery SLAs
Lead weekly build plan reviews with cross-functional stakeholders presenting data-driven recommendations on production priorities site allocation and risk mitigation
Manage complex trade-off decisions between sites rack types and delivery timelines when material constraints require plan adjustments
Own the operating cadence for manufacturing execution including daily stand-ups weekly business reviews and monthly strategic planning cycles
Material Lifecycle & Inventory Strategy
Own the full material lifecycle from port of import through warehousing kitting and final rack delivery to AWS data centers
Deep dive technical Bills of Materials (BOMs) to identify fungible and interchangeable components across computer hardware builds enabling flexible material allocation and reducing supply risk
Develop scalable models to assess optimal placement of inventory across regions allowing manufacturing partners quick access to materials and minimizing lead times
Own regional inventory placement strategy to optimize delivery timelines and balance cost speed and resilience across the global manufacturing network
Drive execution of global warehousing footprint expansion and optimization to meet aggressive timelines dictated by material-constrained environments
Partner with procurement and logistics teams to establish material flow mechanisms that maximize reuse opportunities and improve AWSs overall circular supply chain
Cross-Functional Program Management
Lead a cross-functional program spanning multiple organizations to support AWS manufacturing operations at global scale
Orchestrate delivery across supply chain hardware engineering vendor operations quality and deployment teams to ensure seamless rack production and shipment
Serve as the primary escalation point for production blockers driving rapid resolution by engaging the right teams and senior leadership when needed
Serve as the primary Amazon point of contact for contract manufacturing partners across global sitesowning the operational relationship driving accountability for delivery commitments and leading executive-level reviews that resolve escalations and shape long-term partnership strategies
Coordinate with NPI teams to integrate new rack types into existing build plan frameworks ensuring manufacturing readiness criteria are met before production ramp
Partner with supply chain and procurement teams to align material forecasts with build plan demand signals across multiple planning horizons
Data Tooling & Mechanisms
Design and maintain dashboards and analytical tools that provide real-time visibility into build plan health CTB status and site-level production metrics
Develop scalable mechanisms and automation to reduce manual effort in build plan creation status tracking and executive reporting
Define and track KPIs/SLAs for manufacturing execution including on-time delivery CTB Full Kit percentage EPURD accuracy and site utilization
Craft compelling data-driven narratives and decision documents for weekly business reviews and executive updates translating complex operational data into strategic recommendations that shape investment priorities and capacity allocation decisions
Drive adoption of AI and automation tools to improve forecasting accuracy and accelerate decision-making across the build plan lifecycle
Risk Management & Strategic Planning
Proactively identify risks to build plan delivery including material shortages vendor capacity constraints quality escapes and logistics disruptions
Develop and maintain risk mitigation playbooks and contingency plans for high-impact production scenarios
Drive strategic initiatives to improve manufacturing agility including multi-site qualification flexible build allocation and vendor diversification
Define and drive the 13 year manufacturing operations roadmap identifying capability gaps automation opportunities and network expansion priorities that position AWS to scale rack delivery while improving cost efficiency and delivery speedinfluencing long-range capacity planning by providing data-driven insights on manufacturing constraints and site capability gaps
Write high-quality narratives decision documents and strategic recommendations that shape manufacturing investment priorities and capacity planning decisions at the VP level. Communicate crisply surfacing trade-offs risks and data-backed recommendations with clarity that enables rapid executive decision-making


A day in the life
You are the Chief Rack Whisperer the Global Rack Wrangler the Material Flow Maestro and the Senior Cloud Factory Conductor. You are The Person Who Makes Sure the Internet Actually Gets Built and the Head of Why Isnt This Rack Done Yet. You also get to be the Senior Orchestrator of Organized Chaos and above all the Full Kit or Bust owner.
overnight production output and CTB status across global manufacturing sites triaging any blockers or missed targets
morning cross-functional stand-up with supply chain vendor operations and engineering to align on the days priorities and escalations
dive into site-level build plan gapsanalyzing PO vs. CTB Full Kit deltas reviewing BOM-level material constraints and coordinating with procurement on material ETAs
regional inventory positions and warehouse utilization adjusting material placement recommendations to support upcoming builds
and present weekly build plan status to senior leadership highlighting risks recommending trade-offs and securing decisions on production priorities
with contract manufacturing partners on capacity planning production sequencing and continuous improvement initiatives
with NPI and hardware engineering teams on upcoming rack type introductions ensuring manufacturing readiness gates are on track
out the day by reviewing next-week production forecasts and ensuring material flow plans are aligned with demand signals


About the team
Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS: Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovatingthats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance: We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Inclusive Team Culture: Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth: Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.


- 5 years of program management or technical project management experience
- Bachelors degree in Operations Supply Chain Management Engineering or another technical field
- 3 years of technical program management experience
- 3 years of supply chain management production planning capacity planning or manufacturing operations experience
- Experience managing technical programs across cross-functional teams building processes and coordinating release schedules
- 4 years of building financial and operational reports/data sets that inform business decision-making experience
- Knowledge of materials management processes including inventory management purchasing warehouse management and material requirements planning
- Experience with tools/systems to analyze data including Excel Access SQL or other data management systems
- Experience working across teams and influencing teams that are not your own
- Experience in verbal and written communication for executive level leaders

- Masters degree or above in Engineering Mechanical Engineering Operations Supply Chain or Business Administration or Masters degree or above in engineering statistics computer science operations research business analytics information systems or equivalent
- Experience in a data center or other critical environment or experience in electrical or mechanical engineering
- Experience in warehouse operations and logistics or equivalent
- Six Sigma Black Belt certification or 1 years of project management and implementation experience
- Experience defining KPIs/SLAs used to drive multi-million dollar businesses and reporting to senior leadership
- Experience working with contract manufacturers (CM/OEM/ODM) for rack integration or high-volume hardware assembly
- Experience with build plan management tools MRP/ERP systems or custom production tracking systems
- Experience with AI/ML tools for demand forecasting or production optimization
- Knowledge of supply chain management concepts including forecasting Clear to Build readiness material flow and logistics
- Willingness to travel up to 25% to manufacturing sites domestically and internationally

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at KY Cincinnati - 148700.00 - 201200.00 USD annually
USA TN Nashville - 141200.00 - 191100.00 USD annually
USA WA Bellevue - 148700.00 - 201200.00 USD annually