Senior Technical Analyst

Senior Technical Analyst

Albany NY. Hybrid - Candidate must be 50% onsite in a week so local candidates required

Position Overview:

The Senior Technical Analyst has overall responsibility for providing client technical support for Medicaid Enterprise Systems (MES) over the life of the contract. This support includes applying expertise in assessing and ensuring adequate delivery of technical system infrastructure service and operational models database design and performance disaster recovery methodologies and implementations system requirements project SDLC implementations impacts of upgrades and changes to the overall MES ecosystem and recommended staffing levels to support these areas.

Job Responsibilities Include:

Evaluating the business structure with a broad view of the systems and requirements to ensure designs align with approved plans

Assessing the quality of contractor submitted software development lifecycle (SDLC) deliverables including the Requirements Specification Document (RSD)/Business Requirements document (BRD) Functional Design Documents (FRDs) Technical Design Documents (TDDs) and provides constructive feedback especially technical-related to documents to ensure that system functionality will meet user needs

Evaluating current system designs including enterprise architecture and makes recommendations for improvement

Recommend improvements to business operations in line with strategies and SLAs.

Monitoring systems and platforms for SLA compliance

Evaluating Service Desk and Call Center tickets for trends aging tickets and recommends improvements

Performing code reviews on various components of the system

Evaluating various models such as service models cap ability maturity models and operating models for quality and adherence to defined standard criteria

Utilizing comprehensive understanding of both physical and logical databases models along with the utilization of database queries to conduct performance tests and analyses of database efficiencies

Interpreting database performance metrics and operational utility reports and providing assessment.

Reviewing database schemas tables procedures and permissions to ensure compliance to the appropriate standards and regulations

Assessing Disaster Recovery (DR) testing efforts evaluate DR test results and ensure improvement plans are accurate

Evaluating deployed releases and the resulting services to verify customer requirements and expectations are met

Assisting with planning and identifying staff required to ensure that the IT operations department can support new services

Assessing system upgrades and patches made by contractors to ensure there are no negative impacts to existing systems

Required Qualifications:

Minimum eight (8) years experience applying SDLC methodologies and database management with hands-on experience in writing and debugging complex queries. analysing data understanding system architectures and troubleshooting issues effectively leading to efficient problem resolution

Minimum five (5) years of experience developing and implementing QA processes and strategies performing QA assessments of document artifacts associated with system implementation projects and providing strong leadership skills with ability to mentor junior analysts manage cross-functional collaborations and communicate effectively with stakeholders at all levels

Minimum five (5) years of experience with analysis of organizational structure and functional interdependencies

Minimum two (2) years of experience with cloud-based solutions and architectures.

Strong experience in Medicaid systems review processes and artifacts to identify and document QA issues and recommendations relative to the implementation and maintenance of the Medicaid Transformation initiative vendor deliverables

Lead the establishment of QA processes and procedures to support the Continuing Medicaid Eligibility Modernization initiative

Bachelors degree in information technology Business Administration or similar field.

This position requires 50% onsite so local candidates required.

Preferred Skills:

Three (3) years of experience using Orbus iServer Suite

Preferred certifications may include any of the following:

• The Open Group TOGAF Business Architect Certification
• Certified Business Architect (Business Architecture Guild)
• Microsoft MCSA Certifications
• ITIL certifications or equivalent Business Architecture certifications

Two (2) years of experience performing the described responsibilities on Healthcare Systems