Senior Staff Software Engineer – SRE, Release & Test Platforms

Join us to build the next generation of cloud-native reliability release and test platforms that enable engineering excellence developer productivity and high-confidence ServiceNow releases through automation observability and AI-driven operations.

What you get to do in this role:

• Build and operate cloud-native engineering platforms for software validation release qualification and operational readiness.
• Design production-like release and test environments that improve release confidence and deployment readiness.
• Develop automated quality gates to assess release health operational risk and production readiness.
• Integrate automated testing observability reliability signals and deployment intelligence into CI/CD pipelines.
• Build reusable test frameworks self-service environments test data mock services and developer productivity tooling.
• Advance shift-left engineering through automated validation continuous verification and quality gates.
• Automate failure detection policy validation deployment verification security checks and reliability assessments.
• Lead Kubernetes-based platform evolution for scalable test infrastructure release automation and developer self-service.
• Resolve recurring infrastructure issues through sustainable software systems and networking solutions.
• Partner with engineering teams on design reviews architecture standards and automation-first reliability practices.

Qualifications :

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
• 12 years of experience in software systems platform or reliability engineering with a Bachelors degree; or 8 years and a Masters degree; or a PhD with 5 years experience; or equivalent experience.
• Deep Kubernetes expertise across architecture operations networking storage security autoscaling and multi-cluster environments.
• Experience building and operating large-scale Kubernetes platforms for cloud-native mission-critical services.
• Experience integrating Kubernetes with CI/CD GitOps automated testing and deployment validation.
• Experience designing cloud-native platforms for ephemeral environments release qualifications and automated validation.
• Proven ability to lead engineering excellence across developer productivity platform engineering release confidence and modernization.
• Experience with progressive delivery including canary releases feature flags automated rollback and deployment verification.
• Experience with chaos engineering resilience validation disaster recovery and reliability assessments.
• Expertise designing authoring testing and debugging code in a team setting using languages such as Python Go Java or Ruby.
• Experience using AI-assisted engineering for intelligent testing release risk analysis incident diagnostics and operational automation.
• Strong coding observability SLO and cross-team collaboration skills to improve reliability performance and engineering standards.

Good to have:

• Expertise in observability and monitoring applications services and networks at scale.
• Experience with DevOps automation CI/CD pipelines and agile methodologies including GitLab CI/CD or similar tools.
• Experience building enterprise-scale test automation frameworks such as Playwright Selenium Cypress REST Assured PyTest JUnit/TestNG or equivalent technologies.
• Experience with test orchestration test impact analysis flaky test detection parallel execution and intelligent regression testing.
• Experience with service virtualization contract testing synthetic testing and test data management.
• Experience building engineering platforms that support developer self-service and release engineering.
• Experience with infrastructure configuration management tools such as Ansible.
• Expertise with Kubernetes ecosystem technologies such as Helm Argo CD Argo Workflows Kustomize Istio/Linkerd Gateway API/Ingress Prometheus OpenTelemetry and container runtimes.
• Experience implementing GitOps using Argo CD Flux or similar technologies.
• Experience operating Kubernetes across AWS (EKS) Azure (AKS) and Google Cloud (GKE).

For positions in this location we offer a base pay of $190900 - $334100 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity  veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time