Senior Staff Inbound Product Manager, AISuper Intelligence Control Tower End to End Experience

We are looking for a highly motivated Staff / Senior Product Manager to own role-based experiences and extensibility for AI/Super Intelligence Control Tower (SICT) the product customers use to discover govern observe and optimize their AI estate. You will join the SICT Experience product area a cross-functional team of product managers designers and engineers that owns how every user perceives understands and acts within SICT. You will be responsible for defining the vision strategy and roadmap for persona-tailored experiences upgrade-safe customization and end-to-experiences information architecture UI frameworks accessibility and internationalization so that SICT feels like one coherent product across the many business units that contribute to it.
What you get to do in this role

• Develop and communicate the vision strategy and roadmap for SICT role-based experiences and extensibility aligned with the SICT Experience product area and the business units contributing to SICT.
• Identify the key SICT personas and in partnership with contributing business units define and deliver role-specific experiences that are consistent and non-duplicative.
• Develop a deep understanding of what customers want to customize and deliver upgrade-safe customization and extension pathways both traditional configuration and AI-driven experiences so customers can fit SICT to their own AI/SI governance model without custom code.
• Own the SICT information architecture so users always know where they are and can reach any surface by a predictable path.
• Serve as the key product partner to the UI framework teams influencing framework evolution managing platform dependencies and keeping the SICT experience layer fast stable and current across upgrades.

Qualifications :

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI/SI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI/SI-driven insights or exploring AIs potential impact on the function or industry.
• Bachelors degree or higher in Computer Science Engineering Human-Computer Interaction Business or a related field.
• 12 years of experience in product management preferably on enterprise SaaS platforms UX frameworks or admin and developer extensibility.
• Proven track record of delivering high-quality user-centric experiences for multiple personas in complex enterprise products.
• Strong understanding of platform extensibility configuration models and upgrade-safe customization; experience with the ServiceNow platform and its UI frameworks is a strong plus.
• Experience with information architecture design systems and accessibility and localization standards (e.g. WCAG).
• Familiarity with AI/ML products AI-native or conversational UX or AI/SI governance.
• Demonstrated ability to drive alignment across multiple teams and business units without direct authority.
• Excellent communication presentation and stakeholder management skills including with customers and partners.
• Ability to work under uncertainty in a fast-paced environment.   

FD21

For positions in this location we offer a base pay of $190900 - $334100 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity  veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time