Senior Staff IAM Software Engineer

Due to Federal requirements only US citizens US naturalized citizens or US Permanent Residents holding a green card will be considered.

PLEASE DO NOT APPLY if you cannot meet this Federal Requirement. Thank you in advance.

The ServiceNow Security Organization (SSO) 

The ServiceNow Security Organization (SSO) delivers world-class innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact 

About the Team
The Identity Platform Engineering team builds and operates the enterprise Identity and Access Management platform that secures ServiceNow employees systems and partners worldwide. We are a team focused on engineering excellence modernizing how identity governance is built tested and delivered.

We manage enterprise-scale Identity Platforms and ServiceNow integrations across global and regulated environments and we are expanding our capabilities into Non-Human Identity governance and AI-assisted access intelligence.

We are looking for a Senior Staff IAM Software Engineer to bring full stack and systems depth to the team build our DevOps engineering foundation own critical platform integrations and elevate the engineers around them.

What youll do

• Participate in all technical aspects of team deliverables including quality performance maintainability and scalability.
• Lead the development of end-to-end CI/CD pipelines using GitLab GitLab Runners Jenkins and Nexus moving the team from manual to automated repeatable development and testing workflows.
• Implement infrastructure-as-code and configuration management with Terraform Ansible and Puppet.
• Own system integrations across Identity Platforms and ServiceNow APIs connectors provisioning workflows and lifecycle automation.
• Contribute full stack development across backend services and user-facing IAM workflows; provide technical input on UI design and implementation.
• Apply data analytics to identity governance: RBAC role mining access pattern analysis entitlement optimization and AI-assisted access request recommendations.
• Participate in design and code reviews ensuring best practices in performance maintainability and testability.
• Mentor and guide 4-5 junior to mid-level engineers fostering a culture of technical excellence engineering craftsmanship and continuous improvement.
• Partner with security compliance and platform teams to deliver solutions that are secure scalable and audit-ready.
• Explore and advocate for new patterns that improve system resilience developer velocity and operational maturity.
• Partner with principal-level staff to drive initiatives and maintain organizational standards.
• Design and develop scalable maintainable and reusable software components with a strong emphasis on performance and reliability.
• Collaborate with product managers and other engineering teams to define frameworks.
   

Qualifications :

To be successful in this role you have

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
• Deep technical hands-on experience building production enterprise-level platforms.
• Strong IAM Domain Experience with Identity Lifecycle RBAC/ABAC Access Certifications and Privileged Access Management
• 10 years of software engineering experience; 3 years as a senior staff or equivalent experience and education.
• Full stack development depth: strong backend proficiency (Java or Python MySQL or PostgreSQL) and working knowledge of frontend technologies (JavaScript AngularJS REST APIs HTML/CSS).
• Systems engineering experience designing and operating complex distributed enterprise platforms.
• Excellent problem-solving skills and ability to lead large-scale technical initiatives
• Hands-on experience building CI/CD pipelines and DevOps workflows using GitLab Jenkins Nexus JFrog or equivalent tooling.
• Proficiency with infrastructure automation: Terraform Ansible and/or Puppet.
• Identity data analytics ability designing queries building pipelines and deriving actionable insights from operational or identity data sets.
• Familiarity with automated testing frameworks and integrating tests into CI/CD pipelines.
• Strong knowledge of distributed systems RESTful APIs and software quality principles including reliability and observability.
• Proven ability to mentor engineers and lead cross-functional technical initiatives from conception to delivery.
• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on identity governance.
• A growth mindset and a passion for staying on top of new technologies and industry trends.

Preferred Qualifications

• Strong knowledge of data structures algorithms object-oriented design design patterns and performance optimization
• 10 years of experience with Java C# or another high-level compiled language
• 5 years of experience with automated testing frameworks (e.g. JUnit Selenium Playwright TestNG) and integrating tests into CI/CD pipelines 
• Familiarity with enterprise Identity governance platforms (e.g. SailPoint Veza) or ServiceNow platform integrations (ITSM/ITOM/workflow).
• Strong understanding of SAML OAuth2 OIDC and SCIM.
• Experience with graph databases (Neo4j) or ML-assisted role mining and access recommendation systems
• Exposure to regulated or compliance-constrained environments (FedRAMP GCC or equivalent).
• Experience with AI productivity and coding tools such as Cursor Windsurf or equivalent.
• Ability to troubleshoot complex systems and optimize performance across the stack. 
• Comfort with development tools such as IDEs debuggers profilers source control and Unix-based systems

#SecurityJobs 

West Palm Beach Florida (WPB) is available to for Relocation.  Full relocation costs are provided by ServiceNow
 

For positions in this location we offer a base pay of $190900 - $334100 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity  veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time