Senior Staff Data Platform Engineer Data Access Team

Position Location:
This is a Flexible (Hybrid) position.  Flexible positions require 2 days per week in a ServiceNow office location.  We have offices in several locations including San Francisco CA; Pleasanton CA; Santa Clara CA; San Diego CA; and Kirkland WA

Are you energized by the power of enterprise-scale data to transform how we work At ServiceNow our mission is to make the world of work work better for people and our AI-driven platform is delivering on that promise. Were the #1 enterprise platform for uniting AI data and workflows simplifying how people work automating what slows them down and enabling seamless impactful experiences. 

About the Role Senior Staff Data Platform Software Engineer Data Access Team 

The engineering organization is a dynamic group of builders thinkers and problem-solvers dedicated to delivering scalable AI-powered software products that elevate how organizations work. We value clean architecture intuitive user experiences and a culture of continuous improvement. Every engineer here plays a key role in shaping the quality and reliability of our products. 

As part of the Persistence organization youll be building the backbone of the ServiceNow AI Platform the system that powers reliability scale and intelligent transformation. You will help: 

• Innovate to bring better (quality performant scalable secure) access to our data platform that internal and external customers build upon 
• Push IO transaction and concurrency limits across relational time-series and columnar stores 
• Innovate to bring more capability to developers and automation to end customers 

About the Team 

The Data Access team is responsible for translating customers data requests from the ServiceNow platform and accurately querying the database using our home-grown SQL generation engine. This team is responsible for SQL generation into Trino PostgreSQL MariaDB and Oracle databases as well as table management and database metadata. 

As a Senior Staff Software Engineer on the Data Platform team you will be a key technical leader within the Platform Persistence group setting direction for the teams architecture and raising the bar for engineering craftsmanship across the organization. 

What you get to do in this role: 

• Youll work on top of core data architecture that touches every part of our product ensuring our systems maintain quality reliability security and performance. 
• Be a master at managing and enhancing a complex codebase with quality and speed 
• Deliver projects on time and with quality with other engineers in tow 
• Set technical direction and architecture strategy for the Data Access teams systems ensuring long-term scalability and maintainability 
• Collaborate with product managers and engineering leadership to translate business requirements into well-architected cross-team technical solutions owning features from design through delivery 
• Drive design and code reviews championing best practices in performance maintainability and testability across multiple teams 
• Develop and advocate for comprehensive test strategies covering functional regression integration and performance aspects 
• Foster a culture of continuous learning and engineering excellence sharing best practices in engineering and quality across the broader organization 
• Having aptitude for learning new technologies quickly 
• Developing platform technologies at scale 
• Relational Database Experience: Developing on troubleshooting and optimizing performance 
• Mentor junior senior and staff-level engineers to help them thrive in a complex codebase raising the technical bar across the team 

To be successful: 

• Having aptitude for learning new technologies quickly 
• Demonstrated success completing complex cross-team projects on time and with quality 
• Experience with troubleshooting difficult production issues e.g. memory leaks concurrency issues locking issues network problems intermittent failures etc. across the stack 
• Track record of technical leadership influencing architecture and engineering decisions across multiple teams without relying on direct authority 
• Strong written and verbal communication skills including experience authoring design docs/RFCs and presenting technical strategy to senior engineering leadership 

Qualifications :

To be successful in this role you have: 

• Experience leveraging or critically thinking about how to integrate AI into engineering work whether using AI-powered coding and operational tooling automating workflows or reasoning about how AI changes the way software and infrastructure are built.
• 10 years of software development experience with a Bachelors degree; OR 8 years with a Masters degree; OR 6 years with a PhD OR equivalent work experience.
• demonstrated track record of technical leadership at a Staff or Senior Staff level (or equivalent) 
• Expert level with core Java development 
• Advanced-Expert level of backend platform development 
• Expert-level understanding of best practices for object-oriented and modularized software with emphasis on Java 
• Knowledge and/or experience with relational databases: PostgreSQL Oracle MySQL MariaDB MS SQL Server Trino etc. 
• Strong knowledge of data structures algorithms object-oriented design design patterns and performance optimization at scale 
• Experience with automated testing frameworks (e.g. JUnit Selenium TestNG) and integrating tests into CI/CD pipelines 
• Deep understanding of software quality principles including reliability observability and production readiness 
• Good understanding of cloud-based and distributed systems 
• Experience leveraging critical thinking about how to integrate AI into work processes decision-making or problem-solving including AI-powered tools automating workflows or analyzing AI-driven insights 

Nice to have: 

• Familiarity with ServiceNow platform is a plus 
• Familiarity with RDBMS internals 
• Passionate about database technologies 
• Experience with Unix shell 
• Experience working in a DevOps environment 
• Experience working in a customer-focused environment 

For positions in this location we offer a base pay of $201300 - $352300 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity  veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time