Senior SRE, Managed Gateways

Are you ready to unlock intelligence

If you dont think you meet all of the criteria below but are still interested in the job please apply. Nobody checks every box - were looking for candidates that are particularly strong in a few areas and have some interest and capabilities in others.

Kongs Managed Gateways is the fastest-growing product in the Kong portfolio a SaaS offering with ARR growing multifold. As a Senior Site Reliability Engineer focused on Managed Gateways youll be instrumental in architecting and maintaining the resilient scalable infrastructure that powers Kongs mission-critical managed services and youll be the technical face of that product for the enterprise customers who depend on it directly ensuring the reliability and performance that lets them build the next generation of connected applications at global scale.

Cloud Gateways is a complex multi-cloud problem supported across AWS GCP and Azure and our enterprise customers run large often unique topologies. This role carries two equally deep engineering mandates: owning production reliability for the platform and acting as the senior technical authority who takes an enterprise customer from kickoff to a fully successful live implementation.

Platform & Reliability Engineering

• Lead mentor and inspire a high-performing team of Site Reliability Engineers dedicated to Kongs Managed Gateway offerings.

• Architect and implement robust scalable and fault-tolerant cloud-native systems using technologies like Kubernetes Golang and major cloud providers.

• Own the end-to-end operational lifecycle from proactive monitoring and alerting to incident response and blameless post-mortems ensuring continuous service improvement.

• Drive a culture of developer delight by implementing automation self-service tooling and streamlined workflows for deploying and managing API gateways.

• Define track and report on key SLOs and SLIs to ensure optimal performance and reliability of Managed Gateways.

• Champion technical debt prevention and advocate for architectural best practices that enhance system resilience and reduce operational toil.

• Collaborate cross-functionally with Product engineering and Customer Success to influence roadmap decisions and ensure operational readiness for new features.

Enterprise Implementation Engineering

• Partner directly with enterprise customers working alongside Product leadership Professional Services and Customer Success to drive end-to-end onboarding and implementation of Cloud Gateways and productize recurring implementation patterns into repeatable playbooks and platform capabilities.

• Bring deep cross-cloud breadth (AWS GCP Azure) to handle unique customer topologies and turn complex setups into successful production-ready deployments.

• Serve as the technical owner of the customer relationship through implementation primarily supporting our North America customer base and be the escalation point Customer Success leans on for technically complex accounts.

• Feed real-world implementation patterns and customer constraints back to Product to further contribute the roadmap.

• Extensive experience as a Site Reliability Engineer focusing on highly available and distributed systems.

• Deep expertise with Kubernetes and cloud-native architectures preferably across multiple public cloud providers (AWS GCP Azure).

• Strong proficiency in Golang or similar modern programming languages for automation and tool development.

• Proven track record in building and maintaining CI/CD pipelines and infrastructure as code (Terraform Ansible).

• In-depth knowledge of monitoring logging and alerting systems (e.g. Prometheus Grafana ELK stack Datadog).

• Experience with managed services API gateways or similar network infrastructure is highly desirable.

• You take immense ownership of your systems treating reliability as a first-class feature.

• You operate with a sense of urgency especially in critical situations and drive quick effective resolutions.

• You thrive in a collaborative environment actively sharing knowledge and elevating the entire team.

• Kong moves fast and our teams spread across continents and time zones plans shift mid-flight and things dont always line up neatly. You dont need everything settled to do good work. You bring your own calm to the noise figure things out as you go and help the people around you do the same.

• Experience with Service Mesh technologies (e.g. Istio Linkerd).

• Familiarity with database administration for high-throughput systems (PostgreSQL Cassandra).

• Contributions to open-source SRE tools or projects.

• Relevant cloud certifications (e.g. AWS Certified DevOps Engineer CKA).

#LI-KC1

About Kong:

Kong Inc. a leading developer of API and AI connectivity technologies is building the infrastructure that powers the agentic era. Trusted by the Fortune 500 and startups alike Kongs unified API and AI platform Kong Konnect enables organizations to secure manage accelerate govern and monetize the flow of intelligence across APIs and AI models. For more information visit .

Required Experience:

Senior IC