Senior Regional Program Manager

Securitas Security Services USA Inc. is a global leader in protective services delivering specialized guarding advanced technology solutions and comprehensive risk management to clients across diverse industries. Our mission is clear: to help make your world a safer place. With a strong legacy of trust innovation and global expertise we design and deliver tailored security programs that combine cutting-edge technology with exceptional service.

Position: Senior Regional Program Manager Security
Location: Onsite at client facility Manhattan NY

The Senior Regional Program Manager (SRPM) is the clients primary Security Advisor and strategic partner responsible for the overall security program across the assigned regional portfolio. This role owns the account strategy end-to-end leading the design implementation and continuous improvement of a comprehensive security program that aligns Securitas and client objectives.

The SRPM drives program performance profitability and consistency across all locations ensuring a scalable and sustainable security posture. A core focus is proactive risk management identifying issues early implementing forward-looking recommendations and preventing recurrence through robust processes standards and controls.

Compensation and Benefits

Securitas offers a highly competitive compensation and benefits package. Based on experience the starting salary range for this role is$150000$156000 plus a full benefits program that includes:

• Medical dental vision and life insurance
• 10 accrued vacation days 4 floating holidays and 6 sick days
• Monthly parking provided
• Bonus eligible

Core Responsibilities

The Senior Regional Program Manager leads and/or directly completes tasks in the following areas:

1. Client Relationship & Program Leadership
   • Serve as the key point of contact and trusted Security Advisor for the client.
   • Drive continuous improvement and evolution of the regional security program ensuring alignment with client risk appetite and business priorities.
2. P&L Ownership & Performance Management
   • Maintain full profit and loss (P&L) responsibility for the assigned account.
   • Analyze operational and financial indicators to optimize performance efficiency and value delivery.
3. Executive Coordination & Service Quality
   • Coordinate account activity and regularly brief the Global Clients Americas (GCA) Vice President.
   • Implement programs and initiatives monitor service quality and initiate timely corrective actions where needed.
4. Security Risk Reviews & Safety Programs
   • Lead and perform Security Risk Reviews of client facilities using industry best practices and client-specific assessment tools.
   • Implement and manage global safety programs; coordinate with the client to support special events incidents and emergency coverage.
5. Branch Alignment & Customer Service Excellence
   • Ensure branches maintain a consistent focus on high-quality customer service and risk-aware operations.
   • Provide guidance to support retention and growth of profitable business.
6. Staffing Strategy & Workforce Management
   • Ensure appropriate staffing levels in collaboration with area management.
   • Oversee scheduling to meet client requirements while controlling labor costs.
   • Build strong teams foster collaboration and lead the implementation of progressive changes.
7. Governance Transitions & Contract Compliance
   • Conduct regular account reviews with client and Securitas leadership.
   • Address actual and potential issues support RFP responses and lead security planning assessments and surveys.
   • Coordinate review and updates of global and local post orders; ensure contract compliance across the entire portfolio.
8. Strategic Budgeting & Investment Planning
   • Partner with the client on strategic budget preparation for guard services and security system deployments.
   • Align investments with risk priorities and long-term program objectives.
9. Global Security Strategy & Feasibility
   • Lead the client in evaluating global security needs and determining feasibility of requested services.
   • Demonstrate the ability to operate effectively in a complex global business environment.
10. Global Service Network & Best Practices
    • Develop and manage a global service network for client locations building strong relationships with Securitas entities and alliance partners.
    • Coordinate monitor and evaluate global service delivery; develop and apply global best practices using the GCA model.
11. Innovation & Continuous Improvement
    • Identify opportunities to enhance working practices products and technologies.
    • Set clear goals use data-driven analysis and decision-making and take initiative to resolve current and potential problems with sustainable solutions.

Qualifications

To succeed in this Senior Regional Program Manager role you should have:

• Bachelors degree and at least10 years of management experience preferably in security hospitality retail or service industries.
• Demonstrated competencies infinancial management leadership and business administration.
• Proven track record instrategic thinking operational analysis and innovative problem-solving.
• Excellent communication skills with the ability to lead diverse teams and manage complex multi-site projects.
• Ability to travel frequently withinCanada and the United Statesand manage sensitive confidential information with discretion.

Key Competencies

• Strong security and business management experience.
• In-depth knowledge of security operations procedures and risk management practices.
• Excellent planning organizational and prioritization skills.
• Robust financial acumen including P&L management.
• Ability to interpret track and maintain schedules metrics and performance indicators.
• Experience in budget planning forecasting and cost control.
• Ability to maintain composure and professionalism in high-pressure or unusual circumstances.
• Adaptability to rapidly changing environments client needs or assignments.
• Proficiency with Microsoft Office and data visualization tools; comfort working with dashboards and analytics.
• Strong team collaboration skills and a client-centric mindset focused on partnership and long-term value.

If youre ready to lead a high-impact security program for a global client apply today and help us shape a safer world.

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Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race color religion age sex sexual orientation gender identity national origin pregnancy genetic information disability status as a protected veteran or any other applicable legally protected characteristic.