Senior Program Manager

Were in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here you lead with innovative thinking grow along with us and join the smartest team in the industry.

This type of workwork that changes the worldis what the tech industry was founded on. So if youre ready to seize the endless opportunities and leave your mark come join us.

THE ROLE

As an Advanced ServicesSenior Program Manager you will be the operational heartbeat of the Customer Experience organization transforming high-level strategy into tangible culture community and alignment. You will serve as a high-impact change agent bridging the gap between CX leadership frontline teams and broader GTM functions to embed continuous improvement into our global operations. By architecting premier internal forums and synthesizing field feedback into clear strategic initiatives you will directly influence how our worldwide team collaborates to deliver excellence.

WHAT YOULL DO

• Orchestrate Global CX Engagement: Lead the end-to-end strategy content and execution for marquee organizational programsincluding All Hands leadership forums and recognition initiativesensuring total alignment with enterprise business priorities.
• Operationalize Voice of the Field Insights: Synthesize complex feedback from CSAT and NPS programs into clear actionable data trends driving cross-functional accountability and tracking corrective actions to optimize the frontline experience.
• Drive Strategic Change Communications: Author and manage high-impact internal communication streams translating complex corporate updates into transparent motivating narratives that align global teams around shared goals.
• Scale the CX Knowledge Ecosystem: Project-manage critical operational efficiency workflows and spearhead the continuous modernization of the CX HUB establishing it as the definitive friction-free digital source of truth for global teams.

WHAT YOU BRING

• Experience: 10 years project/program management experience working in a global external customer-facing environment. Proven experience leading complex customer-facing technology or professional services projects for large enterprises ideally in storage cloud infrastructure or data-center modernization (including migration programs). Federal experience is preferred.
• Certification: PMP Certification required
• Cross-Functional Program Mastery: Proven expertise leading large-scale program management and internal communication initiatives with a demonstrated ability to align multiple diverse groups around a single objective.
• Strategic Communication & Change Management: Exceptional business writing and relationship-building skills with a knack for navigating organizational change and translating corporate priorities into clear engaging team actions.
• Analytical Problem Solving & Feedback Loop Execution: Strong proficiency in data analysis particularly within customer-satisfaction focused environments with the ability to turn qualitative field feedback into structured operational plans.
• Digital Workplace Optimization: Superior organizational skills with specialized experience building and maintaining collaborative project repositories and online document ecosystems (such as Google Docs) to drive transparency.

Work Location: We are primarily an in-office environment and therefore you will be expected to work from the North Carolina office in compliance with Everpures policies unless you are on PTO or work travel or other approved leave

#LI-ONSITE

WHAT YOU CAN EXPECT FROM US:

• Innovation: We celebrate those who think critically like a challenge and aspire to be trailblazers.
• Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortunes Best Workplaces in Technology Fortunes Best Workplaces in the Bay Area and certified as a Great Place to Work!
• Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work we offer a variety of perks to manage a healthy balance including flexible time off wellness resources and company-sponsored team events. Check out for more information.

ACCOMMODATIONS AND ACCESSIBILITY:

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this contact us at if youre invited to an interview.

OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:

Were forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isnt just accepted but embraced. Thats why we are committed to fostering the growth and development of every person cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression transgender status sexual stereotypes age status as a protected veteran status as an individual with a disability or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

Join us and bring your best.

Bring your bold.

Pure and simple.