Senior Program Manager, AI Enablement

About the Role

The Applied AI teams job is to make AI a trusted co-pilot for every Chimer so Chime moves faster and builds better. As Program Manager AI Enablement you own the programs that make that happen: the networks resources and rhythms that move Chimers from knowing AI tools exist to actually changing how they work. This is a program ownership role not a coordination role. You come in with a problem and a scope and you come back with the shape: narrative roadmap milestones success metrics operating cadence. The programs you run should be able to survive a week without you.

The base salary offered for this role and level of experience will begin at $138000.00 and up to $190000.00. Full-time employees are also eligible for a bonus competitive equity package and benefits. The actual base salary offered may be higher depending on your location skills qualifications and experience.

In this role you can expect to:

• Own cross-functional AI enablement programs end-to-end (e.g. AI Champions network onboarding and activation programs): design operating cadence stakeholder activation and fluency outcomes
• Go deep on workflow problems before proposing solutions spend time understanding whats actually slowing teams down then design programs and tools that address the root cause
• Partner directly with teams to build AI-enabled solutions not just roll them out but get hands-on in the design and build alongside the people doing the work
• Set the health model for your programs from day one success metrics milestones and status that lives on shared surfaces without anyone having to ask
• Drive adoption of AAI-built tools and resources so Chimers can level up without going through AAI every time
• Build and maintain self-serve enablement resources (e.g. playbooks golden paths) that orgs can use independently
• Lead change management for AI enablement work training comms and activation that shifts behavior not just awareness
• Build documentation and governance into programs from the start so nothing depend on you being in the room
• Measure whether Chimers are actually working differently (fluency progression adoption signals and productivity tied to company goals) and report that to leadership
• Foster collaboration between Product Engineering BizOps and People teams to operationalize the future of work at Chime.

To thrive in this role you have:

• 5 years of experience in program or project management preferably in a fast-paced tech environment.
• Experience taking ambiguous problems and building a program around them; narrative roadmap milestones and operating cadence without waiting for structure to be provided
• History of driving behavior change not just program completion and the judgment to know the difference between a launch and a result
• Hands-on experience building or automating workflows using AI tools able to walk through something personally built what broke and what changed as a result.
• Experience owning large distributed programs without direct authority over participants and keeping them activated and accountable
• Communication habits that keep stakeholders informed without them having to ask status on shared surfaces not surfaced reactively
• Experience defining program health models upfront: success metrics milestones and measurement built in before launch not retroactively
• Comfort spending time in a problem before designing a solution
• Familiarity with common productivity or workflow tools (e.g. Jira Asana Notion etc)

Preferred qualifications:

• Experience running ambassador champion or CoE programs; groups where you had no direct authority over participants but were accountable for their activation and outcomes
• Background in enablement L&D or change management in a technology environment
• Experience in an internal AI or enterprise AI adoption role
• Hands-on experience with AI tooling (e.g. ChatGPT Glean Claude Cursor Gemini)
• Background in product operations business operations or technical program management.
• Working knowledge of AI governance or Responsible AI principles.

#LI-MM1 #LI-Hybrid

A little about us

At Chime we believe that everyone can achieve financial progress. We created Chimea financial technology company not a bank*on the premise that core banking services should be helpful easy and free. Through our user-friendly tools and intuitive platforms we empower our members to take control of their finances and work towards their goals. Whether its starting a savings account purchasing a first car or home launching a business or pursuing higher education were proud to have helped millions unlock their financial potential.

Were a team of problem solvers dreamers and builders with one shared obsession: our members. From day one Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owners mindset to our work refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams our company and our members.

We believe in being bold dreaming big and taking risks while also working together embracing our diverse perspectives and giving each other honest feedback. Our culture remains deeply entrepreneurial encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress.

We know that to achieve our mission we must earn and keep peoples trustso we hold ourselves to the highest standards of integrity in everything we do. These arent just words on a wallour values are embedded in every aspect of our business serving as a north star that guides us as we work to help millions achieve their financial potential.

Because if we dontwho will

*Chime is a financial technology company not a bank. Banking services provided by The Bancorp Bank N.A. or Stride Bank N.A. Members FDIC.

What we offer for our full-time regular employees

• Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices plus team and company-wide events depending on location. Whether youre coming in regularly or are part of our fully remote program youll stay engaged with your work and teammates.
• In-office perks including backup child elder and/or pet care plus a subsidized commuter benefit to support your regular commute
• Competitive salary based on experience
• 401k match plus great medical dental vision life and disability benefits
• Generous vacation policy and company-wide Chime Days bonus company-wide paid days off
• 1% of your time off to support local community organizations of your choice
• Annual wellness stipend to use towards eligible wellness related expenses
• Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
• Access to Maven a family planning tool with $15k lifetime reimbursement for egg freezing fertility treatments adoption and more.
• In-person and virtual events to connect with your fellow Chimersthink cooking classes guided meditations music festivals mixology classes paint nights etc. and delicious snack boxes too!
• A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

We know that great work cant be done without a diverse team and inclusive environment. Thats why we specifically look for individuals of varying strengths skills backgrounds and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race color ancestry religion sex national origin sexual orientation gender identity age marital or family status disability genetic information veteran status or any other legally protected basis under provincial federal state and local laws regulations or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws including the San Francisco Fair Chance Ordinance Cook County Ordinance NYC Fair Chance Act and the LA City Fair Chance Ordinance and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process please contact: .

To learn more about how Chime collects and uses your personal information during the application process please see theChime Applicant Privacy Notice.