Senior Project Manager, Team Lead

Position Description

Team Lead - Retail Financial Center Renovations

Find your next move at JLL and build a fulfilling career. At JLL we value what makes you unique andwerecommitted togiveyou the opportunityknowledgeand tools to own your success. Explore opportunities to advance your career from within whetheryourelooking to move up broaden yourexperienceor deepen yourexpertise.

The Retail Financial Center Renovations Team Lead will drivethe execution of comprehensiveinterior exterior and ATM renovation projects for a financial services client across the retail banking network. The ideal candidate will combine deep construction managementexpertisewith strategic leadership managing a team of 4-6 Project Managers who deliver projects ranging from $100k to $5M. This role requires someone who understands the unique demands of occupied retail financial environments and can balance brand consistency operational continuity and customer experience throughout the renovation process.

Responsibilities

Team Leadership & Development:

• Recruit develop and manage a high-performing team of project professionals dedicated to retail banking renovations

• Provide clear direction mentorship and strategic guidance while fostering a culture of accountability and excellence

• Demonstrate high energy and decisive leadership making tough decisions when necessary to drive project success

• Ensure comprehensive team training in client procedures retail banking operational requirements and renovation best practices

• Build teamexpertisein managing work within occupied retail centers with minimal disruption to banking operations

• Conduct regular one-on-one coaching meetings and lead weekly team meetings

• Ensure 100% completion of performance evaluations including midyear and year-end reviews

• Establish succession plans and career development plans for team members

• Maintain vacancy time to fill of less than45 days

Client Partnership & Stakeholder Management:

• Serve as primary point of contact for key client stakeholders building trusted advisor relationships

• Drive a Trusted Advisor culture throughout all levels of the teamoperatingwith a no surprise approach

• Maintain transparent communication channels keeping leadership informed of project status risks and opportunities

• Cultivate strong partnerships with retail banking operations teams ensuring renovations align with business objectives

• Manage vendor relationships and performance to ensure compliance with brand standards regulatory requirements and client expectations

• Coordinate with security compliance and operational teams tomaintainbanking center functionality during construction

• Maintain strong working relationships that position you as a positive reference for future business proposals

Project Delivery & Execution:

• Overseeteamsend-to-end execution of interior renovations (lobbies teller lines offices customer-facing areas as well as back of house) and exterior improvements (facades signage entrances parking areas)

• Direct ATM installation relocation and upgrade projects coordinating with technology and operations teams

• Provide strategic oversight ensuringtimelydelivery of project milestones whilemaintainingquality standards

• Establishmonitorandrefine best practices specific to retail financial center renovations including phasing strategies and customer impact mitigation

• Make informed decisionsin conjunction with best practices and ongoingdialoguewith managementon operational procedures phasing approaches and schedule modifications that impact project delivery

• Lead RFP development bid evaluationand contract negotiations with specialized vendors familiar with occupied retail banking environments

• Oversee procurement and management ofbidding process forall project-related resources (A&E general contractors)

• Review investment calculation sheets and budget worksheet calculationsand direct PMs for any needed corrections to achieve OT KPI

• Monitor bid tabulations purchase orders and change order proposals

• Ensure quality control standards for construction are metby reviewing data and training and supportingPMs (cost timing design standards and specifications)

• Proactivelyidentifyand mitigate risks related to operational disruption fee exposure regulatory compliance and brand reputation

• Balance renovationobjectiveswith the imperative tomaintainbanking operations ATM availability and positive customer experienceagainst the clients capital planning limitations

• Ensure compliance with all applicable General Service Agreement requirements

Performance Management & KPIs:

• Manage retail project team scorecard to green status

• Deliver exceeding scores on all contract KPIs and Price of Admission (POA) metrics

• Promote high-performance culture by creating opportunities for involvement in activities including peer reviewstechnologyadoptionand idea sharing

• Create an environment where direct reports are engaged understand and are committed to both corporate and client goals

• Ensure team is fully aligned and exceeds cascaded client targets and account business plan

• Proactivelyidentifyopportunities for improving processes and deliverables

Budget Management & Financial Oversight:

• Proactively manage and ensure team meets or comes under target for proforma expenses

• Manage project capital and expense plan assigned to the JLL project team

• Manage the provision of data on program budget and capital spend to ensure compliance with construction in progress aging

• Ensure all project fundingandapprovalsprocesses and procedures are followedand documented.

• Monitor expense reporting to clientand management

• Provideaccuratedata to support resource models and align project manager skill sets with work assignments

Strategic Oversight & Innovation:

• Recommend process improvements and innovative approaches that enhance project efficiency and client satisfaction

• Establishand track executionofstandards of excellence for retail banking renovations that can be scaled across the portfolio

• Monitor emerging trends in retail banking design and construction delivery methods

• Drive continuous improvement in project delivery with your team while managing costs and timelines effectively

• Demonstrate the ability to create a solution-oriented environment whereby the team is consistentlyseekingtoidentifyleading-edge project management practices

• Championall new and existing programsinitiatednationally

• Take ownership of components of the business plan and develop objectives/desired results

Requirements

Education & Experience:

• Bachelors degree in Construction Management Engineering Architecture Real Estate Business or related field preferred

• Minimum of 10-12 years of progressive experience leading complex renovation projects within occupied retail or commercial environments

• Proventrack recordmanaging interior and exterior renovations with strong understanding of retail banking operations preferred

• Demonstrated experience leading and developing teams of project management professionals

• Experience in a client-focused results/metrics-driven organization

• Six Sigma/ PMP /Agile Scrumprocess improvementexperience preferred

• Must have experience leading high-performing teams both in local offices and remote locations

Technical Expertise:

• Comprehensive understanding of architectural mechanical electrical and plumbing drawings

• Strong knowledge of building systems retail space components and infrastructure specific to financial center environments

• Experience with ATM installation technology integration and coordination with specialized vendors preferred

• Expertisein phasing occupied renovations to minimize operational disruption

• Working knowledge of ADA compliance building codes and regulatory requirements affecting financial institutions

• Solid understanding of accounting financial reporting budgeting and scheduling as applied to construction project management

• Professional designations such as LEED and PMP preferred

Leadership & Management Skills:

• Proven ability to supervise mentor and evaluate multiple project managers at various experience levels

• Strong decision-making skills with the ability to exercise independent judgment on complex issues

• Track recordof attracting andretainingtop talent while building cohesive high-performing teams

• Expertisein negotiation and contract management with diverse vendor and contractor relationships

• Ability to diversify and develop workforce by ensuring a diverse slate of candidates are considered for all open positions

• Experience ensuring compliance with HR policies and talent practices

Communication & Relationship Building:

• Excellent verbal and written communication skills with ability to influence stakeholders at all levels via 1:1 and group interactions PowerPoint presentations and email

• Demonstrated success building andmaintainingstrong client relationships and partnerships

• Ability to collaborate across functions including operations technology facilities and compliance teams

• Strong interpersonal skills with a client-service orientation

Tools & Methodologies:

• Extensive knowledge of MS Office applications and MS Project (or equivalent project management software)

• Solid understanding of project management methodologies procedures and industry best practices

• Experience with construction management platforms and document control systems