Senior Professional Services Consultant

We are looking for a customer-focused Senior Professional Services Consultant to join our New York this role youll engage directly with key customers delivering expert tailored consulting that meets their technical needs while also playing a hands-on role in one of our newest AI product launches. Youll be instrumental in driving customer satisfaction and long-term success helping our clients unlock the full value of our platform.

This is a full-time role based in New York. We ask the team to be in the office three times a week to keep collaboration and connection strong.

• Act as an embedded domain expert during onboarding of some of our newest AI products helping customers reach value quickly. You will partner cross functionally with sales product engineering and account management to accelerate adoption and value for customers
• Learn each customers architecture and use case so you become their trusted partner for adopting Atlas across the full platform not just a single workflow
• Serve as a strategic day-to-day partner for customers guiding them on product functionality and working closely with our product and engineering teams.
• Scope and deliver client-specific requirements demo tailored demos and run hands-on training that gets customers querying their marketing data with confidence
• Take a consultative approach to help customers get the most value from our platform driving adoption retention and growth.
• Spot recurring patterns and themes across accounts feeding insights back to internal teams to improve our product and service.
• Champion our shift towards customer success and growth particularly on Enterprise accounts.
• Partner with customers on short- and long-term initiatives supporting Account Management in identifying upsell opportunities.
• Guide customer escalations both within our team and with external partners.

• A customer-centric empathetic approach with a genuine drive to help clients reach their goals.
• Experience in a SaaS company in a customer success implementation or consulting capacity or within a media agency.
• Essential experience in Digital Marketing.
• Comfort working with REST APIs and a strong affinity for SaaS and technology.
• An analytical curious mindset with a knack for spotting patterns and translating customer needs into practical solutions
• A genuine interest in AI and how its changing marketing operations youve used AI tools yourself youre curious about their limits (why they get answers wrong not just when they get them right) and you want to help customers see where Atlas fits into their AI strategy.
• Excellent organisational communication and time-management skills with the ability to prioritise effectively in a fast-paced scale-up environment.
• A positive can-do attitude and strong team-player mentality comfortable navigating ambiguity and change.

• Flexible working hours and home-office (2x per week)
• Internal shares programme (EDPP)
• 401k matching scheme
• 20 days PTO ( public holidays and additional sick days)
• Ergonomic workspace and cutting-edge technology
• Regular team events
• Modern and stylish office in the heart of New York
• Sustainable merch for all employees
• Adverity Social Responsibility Days (2 days paid off)

Are you ready to apply
The base salary we offer is USD . The final offer will be in line with your experience and skills.

Apply now if you are ready to revolutionise the way businesses work with marketing data.

We look forward to meeting you!

Required Experience:

Senior IC