Senior Professional Development Lead Operations

I. MAJOR FUNCTION:The Senior Professional Development Lead is responsible for leading the strategy development and lifecycle management of NASWs professional development products. This role owns the roadmap and performance of revenue-generating non-dues products including continuing education and digital platforms ensuring they deliver strong member value align with organizational goals and achieve financial cross-functionally with NASW departments the Senior Professional Development Lead translates member needs and market insights into scalable high-quality product offerings and continuous improvements across the . MAIN DUTIES & RESPONSIBILITIES:Owns the end-to-end product lifecycle for NASW professional development offerings including ideation discovery prioritization launch optimization and and maintains product strategies and road maps for continuing education and related digital with subject matter experts including in marketing technology and with operations teams to define product requirements value propositions pricing considerations success metrics and go-to-market seamless and high-quality user experiences across all professional development products and partner as the primary product owner and liaison for external vendors and platform partners managing requirements timelines enhancements performance expectations and ongoing customer research member feedback usage data and market analysis to inform product decisions prioritize enhancements and identify growth and monitors product performance metrics including engagement satisfaction adoption and revenue and uses insights to drive continuous . MINIMUM WORK REQUIREMENTS:Skills:Strong product ownership skills including roadmap development prioritization and lifecycle to analyze product performance data and customer insights to drive strategic decisions and written and verbal communication skills with the ability to translate complex requirements for diverse to lead cross-functional teams and influence without direct organizational analytical and problem-solving : Bachelors degree in business marketing communications or a related field preferred. Social work degrees are of product management principles user experience considerations digital platforms and data-informed with marketing technology learning platforms and customer engagement tools : 5 years of progressively responsible experience in product management digital product ownership or a closely related -profit experience highly experience experience managing complex multi-channelor platform-based products from concept through launch and ability to balance multiple product initiatives simultaneously adapting to changing priorities whilemaintainingquality alignment and strategic in presenting and communicating with senior management and executive leadership including a board of directorsExperience working with vendors technology partners and cross-functional internal product analytics and collaboration . ATTRIBUTESResults driven: Sees the big picture develops and monitors key performance metrics and takes appropriate risks to produce the desired results. Not content with simply maintaining the status acumen: Sees opportunities and emerging trends and is knowledgeable about the operations unique needs and goals specific to member-driven not-for-profit organizations. Sets priorities wisely and knows how to make tough resource allocation decisions always finding a way to forward strategic initiatives. This individual knows how to translate strategy into action and enjoys solving tactical and process problems to meet strategic goals. Partnership: Builds trust internally and externally and must be viewed as highly professional discreet and accountable. Organizational agility: Has a thoughtful respectful communication style that fosters an open environment enabling thought-provoking discussions and collaborative decision making. Perceptive: This individual is creative and intuitively recognizes opportunities and takes appropriate action.