Senior Product Operations Manager

Netradyne harnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. We are a leader in fleet safety solutions. With growth exceeding 4x year over year our solution is quickly being recognized as a significant disruptive technology. Our team is growing and we need forward-thinking uncompromising competitive team members to continue to facilitate our growth.

POSITION SUMMARY:

Were hiring a Senior Product Operations Manager to design and run the operating system for the product team the planning cadence the prioritization framework the metrics layer the customer feedback pipeline and the tooling underneath all of it. Youll be empowered to define implement and enforce standards across the product org.

This is a leverage role. Success isnt measured by how much you personally ship its measured by how much more effective our product managers become because youre here.

ESSENTIAL FUNCTIONS:

What youll own...

Product operating cadence. Run the quarterly planning cycle end to end inputs timeline decision forums outputs. Own the roadmap review rhythm the standard artifact set (one-pagers PRDs launch briefs) and the decision log that makes why did we choose this answerable six months later.

Prioritization with Engineering. Own a single prioritization framework applied consistently across all PMs so tradeoffs between teams are comparable rather than a matter of who argues best. Maintain the capacity allocation model with Engineering leadership roadmap versus tech debt versus quality versus customer commitments and the intake process that makes unplanned work visible instead of silently absorbed.

Voice of customer. Build the pipeline that gets customer signal to PMs in usable form: a single intake path from Sales CS and Support a tagging taxonomy that makes feedback searchable and a shared research repository. Synthesize themes across accounts and segments and make feedback traceable to the roadmap decisions it influenced.

Product performance measurement. Define and maintain the product metrics layer feature usage adoption activation and outcome KPIs by product area. Own OKR instrumentation and the review cadence that keeps objectives a live management tool rather than a quarterly ritual.

Quality and escalation visibility. Own the product organizations view into quality. Partner with Engineering Support and TPM on severity taxonomy and triage SLAs monitor backlog health and open customer escalations and build the impact model PMs use to weigh a defect against roadmap work accounts affected severity workaround availability support cost. When a class of defect keeps recurring surface it as a quality theme needing a portfolio-level decision. (Triage execution stays with Engineering Support and TPM.)

Tools and data quality. Administer Jira and Confluence for the product org workflows custom fields issue hierarchies automation JQL dashboards and own the data hygiene that makes the reporting trustworthy.

QUALIFICATIONS:

Required:

• 8 years in product management product operations program management or business operations including experience supporting a product organization of 10 PMs
• Deep hands-on Jira expertise configuration not just usage: workflows schemes custom fields issue hierarchies automation advanced JQL dashboards. Confluence administration alongside it
• Fluency across product management frameworks (RICE WSJF Jobs-to-be-Done OKRs opportunity solution trees) with the judgment to adapt rather than apply dogmatically
• Ability to build metrics and reporting from raw data working SQL and hands-on experience with a BI tool such as Tableau Looker or Power BI
• Experience building or running a voice-of-customer program: feedback intake thematic synthesis and getting insight to decision-makers in a form theyll actually use
• Experience defining OKRs and product KPIs and running the cadence that keeps them honest
• A track record of driving process adoption across teams you dont manage
• Strong written communication

Preferred:

• Hands-on experience building internal tools with AI-assisted development tools such as Claude Code
• Prior experience standing up a product operations function from scratch rather than inheriting a mature one
• Enterprise SaaS background particularly with hardware or field-deployed components
• Familiarity with CS platforms (Gainsight Salesforce) as data sources

EDUCATION:Bachelors degree required

*Hybrid Work Schedule:

We believe in the value of in-person collaboration while maintaining flexibility. Team members work from the office onMonday Wednesday and Thursday with remote work onTuesday and Friday.

Economic Package Includes:

• Competitive Salary eligibility for yearly bonus. The expected base pay range for this position is: Southern California $00 andBay Area California $00
• Company equity
• Company Paid Health Care Dental and Vision Coverage for you and most of your dependents
• Generous PTO and Sick Leave
• 401(K) with generous company match
• Disability Life Insurance and Ancillary Benefits
• And much more

We are committed to an inclusive and diverse team. Netradyne is an equal-opportunity employer. We do not discriminate based on race color ethnicity ancestry national origin religion sex gender gender identity gender expression sexual orientation age disability veteran status genetic information marital status or any legally protected status.

If there is a match between your experiences/skills and the Companys needs we will contact you directly.

Netradyne is an equal-opportunity employer.

Applicants only - Recruiting agencies do not contact.

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