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Senior Product Operations Associate
Job Location:
Job Location:
New York City, NY - USA
Yearly Salary:
$ 121000 - 143000
Yearly Salary:
Posted:
2 July 2026 (30+ days ago)
Posted:
Application Deadline:
29 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
About Us
About the Product Operations team
Product Operations is the connective tissue of Narmis product organization. We keep the platform release cycle running on a predictable cadence get features safely into customers hands and give EPD and GTM teams a single source of truth for whats shipping and when.
Our mission is simple: equip teams with the information they need to move fast effectively. Over the next year were investing in AI-driven process automation outcome-focused reporting that shapes how we build features and new tooling that accelerates how product gets shipped at Narmi. This hire will be central to that work.
What youll do (day one)
- Own the release notes process end-to-end from drafting through publication across every Narmi product release.
- Run feature readiness (Go live / No-Go calls) for each release partnering with EPD and GTM teams.
- Run the Narmi beta program end-to-end: work with PMs and CS to identify the right cohorts gather and synthesize feedback and drive each feature to a clean release alongside PMs.
- Own feature enablement: configuring turning on and communicating new feature releases to Narmis customers.
- Coordinate UAT production deploys and hotfixes across Narmis web and mobile apps.
- Maintain the operational health of the release cycle: flag drift escalate breakdowns and protect the teams ability to ship on schedule.
Where youll take this role next
- Partner with Product & Engineering leadership on AI and automation initiatives owning end-to-end implementation of the work that reshapes how Narmi ships product.
- Re-invest in the operational programs Product Ops already owns to sharpen process increase adoption and raise the bar on quality.
- Build outcome and action-oriented reporting that helps shape how Narmi prioritizes and develops features.
- Establish a clear repeatable process to keep GTM teams informed on whats shipping and equipped with the context they need to act on it.
- Be a thought partner on how we evolve Product Ops with new technology and tooling that accelerates how Narmi builds and ships product.
What youll bring
- 3 to 6 years in Product Operations Release Management Technical Program Management or a closely related role ideally at a B2B SaaS or fintech company.
- Demonstrated ownership of a real release motion: release notes deploy coordination feature flagging or beta programs at production scale.
- Technical fluency. Youre comfortable in tools like Jira/Linear GitHub Notion and modern observability/analytics tools. You can read PRs merged code changes and feature flag configs without needing translation.
- Genuine interest in AI and automation. Youve already used AI tools to make your own work faster (e.g. n8n Zapier Claude Cowork/Code agentic tooling) and youre excited to help shape how the next evolution of product development operates.
- Strong GTM fluency. Youve worked closely with Customer Success GM Sales or PMM and know how to translate engineering reality into language those teams can act on.
- Excellent written communication. Release notes runbooks and stakeholder updates are your craft.
- A bias for documentation and repeatability. When you solve a problem once you write the runbook so it doesnt need to be solved again.
- Calm under pressure during release windows hotfixes and incident response.
- A genuine passion for product. You want to understand what were shipping and why not just route the tickets.
Nice to have
- Experience at a digital banking core banking or financial infrastructure company.
- Familiarity with product analytics platforms (e.g. Mixpanel Heap).
- Experience working directly with financial institution stakeholders (banks credit unions) and the operational nuance that comes with regulated customers.
At Narmi how we work is just as important as what we build. We call this The Narmi Standard:
- High Ceiling:You go beyond the obvious take initiative and hold yourself to high standards with care.
- Low Ego:You put the mission above ourselves share credit freely and lead with curiosity.
- Alignment to Mission:You believe that helping community financial institutions win against Mega Banks and FinTechs is a worthy endeavor and will use that belief as a northstar to anchor your efforts to that goal.
- High Commitment:You follow through roll up your sleeves and keep the bar high for yourself and others.
We believe that high-performing teams include people from different backgrounds and experiences who can challenge each others assumptions with fresh perspectives. To that end we actively seek a diverse pool of applicants including those from historically marginalized groups.
Please note that all correspondence related to this role will come directly from Narmi (email addresses ending in @ or @) and not from a third party. If you receive correspondence from an individual claiming to represent Narmi please let us know immediately at
Required Experience:
Senior IC
About Company
Narmi provides innovative digital banking solutions for financial institutions. Our core banking platform, mobile banking app, and open banking API help financial institutions compete in today's fast-paced fintech landscape. Discover how Narmi can help your institution achieve digital ... View more
