Senior Product Designer, CRM & Industries Workflows (Technology)

Team & Role

This role is part of our Product Design team that uses their superpower of empathizing understanding and applying our users and customers needs with the mission to created product experiences they love. Our designers come from a varied set of skills and background - design systems visual interaction content and product design. At ServiceNow design has a very intentional seat at the table so our team collaborates closely with both engineering and product management from the get-go.

Learn more about our team here Industries Technology team creates industry-specific products and experiences that enable organizations to operate more efficiently make better decisions and deliver better outcomes to their customers. Designers on our team tackle complex workflows uncover customer needs and help define the next generation of intelligent AI-native experiences. Were seeking a designer who thrives in collaborative environments brings deep curiosity about customer problems and can balance systems thinking with exceptional attention to detail. Success in this role requires strong communication a user-centered mindset and a passion for turning complexity into clarity. 

What you get to do in this role:

• You get to develop innovative design solutions and world-class product experiences that transform how people work around the world 

• You drive user experiences from concept to delivery based on in-depth comprehension of user needs and design principles 

• As part of a cross-functional team you will have the opportunity to champion your design approach reconcile feedback from various stakeholders and provide your input to others in a collaborative supportive working environment. You will also have the chance to grow your leadership skills through coaching and mentoring other team members 

Qualifications :

Preferred Qualifications:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.

• 5 years of relevant design experience 

• An inspiring portfolio demonstrating end-to-end user-centered design solutions based on human-centered design and research data 

• Strong experience working with design tools to create comprehensive high-fidelity design solutions and specifications that enforce consistency usability and accessibility as part of a larger system or product 

• A growth mindset continually strengthening core skills through complex assignments and varied experience 

• Ability to build trusting relationships through clear and open communication 

• Experience participating in the complete product development lifecycle of web and/or software applications

• Experience in user experience design or industry experience (corporate software web or agency) 

For positions in this location we offer a base pay of $128900 - $219100 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity  veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time