Senior Product Consultant
Job Location:
Ann Arbor, MI - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
The Senior Product Consultant will serve as a dedicated technical resource tofacilitatepilot conversions support early-stage product onboarding (from Beta stage to General Availability) oversee minor technical restructuring and provide robust support to post-sales teams. The role is designed to ensure seamless implementation and ongoing technical guidance for Audit Intelligence customers.
This roleis ideal for someone with a strong accounting foundation who is passionate about helping audit and assurance teams modernize how they work. You may come from public audit accounting advisory finance transformationand have SaaS experience at a financial tech company.Werelooking for asolution-oriented strong technicalhighly organized customer-oriented candidate.
About the Role
In the role of Senior Product Consultant you will:
Pilot Conversion: Lead and coordinate the technical aspects of converting pilot customers into fully onboarded clients ensuring smooth transitions and successful outcomes.
Early-Stage Product Onboarding: Guide customers through the onboarding process particularly during Beta stage releases andfacilitatetheir progression to General Availability (GA).
Technical Restructuring: Perform minor restructuring of technical setups tooptimizeperformance integration and scalability for customers.
Post-Sales Team Support: Act as a technical advisor and problem solver for post-sales teams addressing issues that fall outside the typical remit of Product Support and Professional Services.
Act as a Subject Matter Expert that spearheadsinternal training and design educational content to elevate theCustomer Success Teamsproductexpertise focusing on effective positioning objection handling and articulating the unique value propositionof the products.
Build customer trust by being responsive thoughtful andsolution-oriented.
Contribute toproduct improvement by surfacing customer feedbackparticipatingin feature testing andidentifyingusability gaps and enhancement opportunities.
Other duties assigned by leadership.
About You
You are a fit for the role of Senior Product Consultant if you have:
5-8 years of experience blending public accountingexpertisewith SaaS implementationorcustomer success roles.
Strong technical acumen with the ability to troubleshoot complex issues and restructure technical setups as needed.
Proventrack recordin delivering hands-on implementation and training to customers.
Excellent communication skills capable of translating technical concepts into actionable guidance for customers and internal teams.
Customer-focused mindset dedicated to ensuring successful product adoption and ongoing satisfaction.
BA/BS degree in Business Administration AccountingFinanceor relevant fields.
Nice to Haves:
Experience in Big 4 SaaS or at a technology company is a plus.
CPA License is a plus but not a requirement
#LI-BS1
Whats in it For You
Hybrid Work Model: Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities whether caring for family giving back to the community or finding time to refresh and reset. This builds upon our flexible work arrangements including work from anywhere for up to 8 weeks per year empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow lead and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation two company-wide Mental Health Days off access to the Headspace app retirement savings tuition reimbursement employee incentive programs and resources for mental physical and financial wellbeing.
Culture: Globally recognized award-winning reputation for inclusion and belonging flexibility work-life balance and more. We live by our values: Obsess over our Customers Compete to Win Challenge (Y)our Thinking Act Fast / Learn Fast and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental Social and Governance (ESG) initiatives.
Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice truth and transparency. Together with the professionals and institutions we serve we help uphold the rule of law turn the wheels of commerce catch bad actors report the facts and provide trusted unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal tax accounting compliance government and media. Our products combine highly specialized software and insights to empower professionals with the data intelligence and solutions needed to make informed decisions and to help institutions in their pursuit of justice truth and transparency. Reuters part of Thomson Reuters is a world leading provider of trusted journalism and news.
We are powered by the talents of 26000 employees across more than 70 countries where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity accuracy fairness and transparency are under attack we consider it our duty to pursue them. Sound exciting Join us and help shape the industries that move society forward.
As a global business we rely on the unique backgrounds perspectives and experiences of all employees to deliver on our business goals. To ensure we can do that we seek talented qualified employees in all our operations around the world regardless of race color sex/gender including pregnancy gender identity and expression national origin religion sexual orientation disability age marital status citizen status veteran status or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
Thomson Reuters makes reasonable accommodations for applicants with disabilities including veterans with disabilities and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process you may contact our Human Resources Department at. Disability accommodations in the recruiting process may include things like a sign language interpreter making interview rooms accessible providing assistive technology or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here.
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Required Experience:
Senior IC
About Company
Document Intelligence from Thomson Reuters makes analyzing contracts and documents easy by leveraging the power of A.I. and the expertise of Practical Law.
